Words to the Wise at DHgate.com Helping Create Profitable China Wholesale Relationships

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One of the major barriers to successful sales on the Internet is communication. In a traditional store, customers can have a short conversation with sales staff before they make a purchase. As part of their continuing effort to improve buyer satisfaction on its China wholesale trading platform, DHgate.com recently introduced a new feature known as DHtalk, which facilitates fast and effective communication between sellers and buyers.

After a space of 2 months I finally settled down with one seller, I could do great business with this guy as we have 100% trust together.

DHgate.com, a major China wholesale platform, recently introduced a new on-site tool to facilitate better business relationships and greater buyer satisfaction. The new on-site IM function is called DHtalk, and assists the way that many buyers prefer to do business on the popular China wholesale trading platform.

The DHtalk function will supplement the existing eBay-style feedback system on DHgate.com, where buyers can see:

  •     How long a seller has been a member of DHgate.com
  •     Their percentage positive feedback, as well as time-based aggregates of neutral and negative scores
  •     Short comments from other buyers, as well as the seller's responses to them.

James He of DHgate.com says that he sees two main advantages for buyers in using DHtalk. "The DHtalk instant chat function on site gives buyers another more precise avenue for information about products, apart from the DHgate.com customer service team. It also gives buyers the opportunity to judge the professionalism and service skills of sellers for themselves," Mr He said.

While buyers and sellers have always been able to make contact through the site, instant message discussions were previously not possible. Mr He said "IM is now widely recognized as superior to email in many respects, with one recent study from Taiwan suggesting that it facilitates better business relationships. We want those same advantages for our China wholesale buyers."

The DHtalk option has been especially popular with buyers, who often form relationships with a few sellers who suit their trading style. As Timur Hassan, a DHgate.com Gold VIP member, said: "After a space of 2 months I finally settled down with 1 seller, I could do great business with this guy as we have 100% trust together."

About DHgate.com:
DHgate.com is a leading online marketplace for the world’s small and medium size businesses and the largest China-based wholesale trading platform. Founded in 2004 by former Joyo.com CEO, Diane Wang, DHgate.com serves over 2.8 million registered buyers from 230 international locations and in excess of 400,000 China-based sellers. Offering over 20 million product listings at any one time, DHgate.com facilitates thousands of successful transactions per day. DHgate.com now employs over 400 full-time employees and generates annual transaction volumes well in excess of USD$300 million. DHgate.com received the Deloitte Technology Fast 50 China 2009 award.

For more information please visit: http://www.dhgate.com

Iris Yee
Email: media(at)DHgate(dot)com

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Iris Yee
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