Newport Beach, CA (PRWEB) July 26, 2010
MessageBroadcast announced today the expansion of their Automated Survey services to Neb Doctors, Inc, provider of pediatric respiratory products and services. Neb Doctors, LLC manages a nation-wide network of independently owned affiliate distributors. Earlier this year, Neb Doctors of Nevada, an affiliate, partnered with MessageBroadcast utilizing their Automated Survey solutions to satisfy Medicare accreditation and compliance requirements. With the success of this program, Neb Doctors, Inc has decided to expand their use of MessageBroadcast’s Automated Survey solutions to service the entire nation-wide affiliate network. MessageBroadcast assists companies like Neb Doctors to meet Medicare accreditation requirements thereby supporting one of the core directives of President Obama’s Healthcare Reform efforts, medical cost reduction.
The Centers for Medicare and Medicaid Services (CMS) recently issued new quality standards to prevent fraud and promote quality care for Medicare recipients. The new Federal law that went into effect on October 1, 2009, requires suppliers of durable medical equipment, prosthetics, orthotics and supplies (DMEPOS) to periodically survey their patients to ensure quality service. In order to qualify for Medicare reimbursement, providers must receive accreditation from a recognized CMS (Centers for Medicare and Medicaid Services) authority such as CHAP (Community Health Accreditation Program) or JCAHO (Joint Commission on Accreditation of Healthcare Organizations).
In place of direct mail, surveys are delivered by MessageBroadcast via telephone. This allows patients to provide their survey responses by touch tone. Patients are also given the opportunity to record - over the telephone - their comments, suggestions and feedback about Neb Doctors products and services. Patient responses are reported back to Neb Doctors in real-time along with a digital voice copy of all voice messages.
Benefits of MessageBroadcast’s survey solutions include the following: substantial cost reduction, rapid delivery, simplification of Medicare billing, ‘green’- environmentally friendly distribution, greatly improved patient experience, and dramatically increased survey completion rates.
About Neb Doctors
Since its inception Neb Doctors and their affiliates have been focused on pediatrics and the care and treatment of respiratory disorders. Neb Doctors provides pediatric Nebulizers which are devices used to administer medication to people in the form of a mist inhaled into the lungs. The company’s primary attention has been given to asthma, cystic fibrosis, and other childhood related respiratory issues. Neb Doctors, Inc has one focus as a disease management company - to provide the best in products and services to each pediatric clinic along with the training or education that is so vital to the care of each child. Neb Doctors provides a standard of care unique to the market to drive patient compliance, which is a key element in managing a disease state such as asthma.
MessageBroadcast, with corporate headquarters in Newport Beach, CA, operates an interactive multi-channel message delivery network supporting automated inbound and outbound Voice, Interactive Voice Response (IVR), Mobile/Text, Email and Broadband communications. Their secure agile network infrastructure can be configured to accommodate a variety of custom enterprise requirements such as alerts, messaging, and automated surveys. The company provides turnkey communications solutions designed to enhance the strategic efforts of a wide variety of industries including Telecommunications, Financial Services, Healthcare, Insurance, Retail, E-commerce and Government Services. With over 11 years of experience, they have successfully managed over 6 billion inbound and outbound contacts worldwide.
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