Atlanta, GA (PRWEB) July 26, 2010
Knowlagent (http://www.knowlagent.com), the leader in call center talent management software solutions, recently announced that it will hold its third quarter User Advisory Council meeting on Tuesday, July 27.
The purpose of Knowlagent’s User Advisory Council is to facilitate communication between Knowlagent and its customers in the planning, development, and release of new products and features. Customers have been invited to participate in this mutually beneficial council that will meet approximately four times annually.
The initial meeting of the User Advisory Council will feature presentations from two Knowlagent customers as well as members from the Knowlagent product management team. Council members will hear a large outsourcer’s experience with Knowlagent’s RightTime™ technology that finds agent idle time to push out training sessions and company communications. In addition, when agents need to take a Training™ course, they receive a pop-up window on their computer directing them to complete their assigned training. The goal is to ensure agents always have access to the training they need to improve their job performance.
Council members will receive a variety of benefits from their participation including insight and influence into the product roadmap and upcoming releases. This forum will also include best practice sharing and networking opportunities among participants. Meetings will be facilitated as in person conferences at the Knowlagent headquarters as well as virtual conferences.
Knowlagent is the only talent management software solution specifically developed to meet the distinctive training, coaching, and hiring needs of the 10 million call center agents around the world. By automating traditional call center management processes, Knowlagent’s solutions for training, coaching and hiring enable clients to hire the right agents and make them better by pushing training and communications when call volumes are low. Knowlagent’s solutions are on-demand, easy to use and require no capital expenditures. Over 200,000 agents and managers around the world use Knowlagent’s talent management software solutions every day. For more information, call 888-566-9457 or visit us online at http://www.knowlagent.com