State of Virginia Awards PowerPhone Statewide 911 Dispatch Training Contract

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The State of Virginia has awarded PowerPhone a statewide 9-1-1 training contract to provide classroom-based crisis communications training to public safety answering points across the state. PowerPhone training empowers 9-1-1 operators to protect callers and responders, preserve evidence, reduce liability exposure and save lives.

The State of Virginia, led by the cities of Chesapeake and Suffolk, has awarded a grant that allows call takers and dispatchers of Virginia’s PSAPs to attend 911 related training beneficial to their job functions. The Cities of Chesapeake and Suffolk are the hosts of this grant and worked together in order to provide 911 personnel with additional training that would be beneficial both to the employees and ultimately to citizens and visitors in Virginia when using 911 services.

Funded via the Virginia Wireless E9-1-1 Services Board, a grant program distributes a portion of the Wireless 9-1-1 fee collected from cellular telephone subscribers to projects, equipment, and training to assist wireless 911 services to Virginia PSAPs.

At the heart of the award is PowerPhone’s acclaimed Continuing Education seminars; workshops designed to help agencies stay current with the latest trends and topics impacting public safety. These seminars are an important component of Total Response®, a system of training, tools and agency accreditation offered by PowerPhone to 911 operations worldwide.

Classroom-based, and available to any agency in the state, these workshop topics include the dispatcher’s role in active shooting response, domestic violence intervention techniques, protecting responders, suicide call handling and more.

PowerPhone was awarded the contract through a bid process in which they met all requirements for the selected training.

“We chose PowerPhone because they presented not only a vast portfolio of training classes taught by expert instructors, but also the infrastructure to deliver on a large-scale,” said Lt. Greg Staylor, Operations Coordinator for the City of Chesapeake and project lead. “We look forward to working with PowerPhone to further the education of dispatchers across Virginia.”

To take advantage of this training, PSAP Managers for any Virginia primary PSAP can submit a prioritized list of their Call Takers and/or Dispatchers to attend individual training sessions. Only Virginia primary PSAP Call Takers and/or Dispatchers are eligible for training under the grant.

“A trained emergency call taker is a lifeline to both victims and responders," said PowerPhone CEO Chris Salafia. “We're excited to provide Virginia 9-1-1 centers with the quality training that agencies around the world have come to expect from PowerPhone.”


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Eric Esfahanian
PowerPhone, Inc.
203.245.8911 ext. 306
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