Resolvity Releases Updates to its Speech IVR Automation Tools

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Resolvity announced the latest release of Resolvity Studio Select - Resolvity’s application that enables customers to quickly change their speech-enabled IVR applications.

Resolvity, Inc. released key enhancements to its Studio Select application, a component of the Resolvity Speech Application Platform. Studio Select is a rich graphical user interface (GUI) tool that allows business analysts to make changes to their Resolvity Speech IVR applications without requiring speech application development expertise. Studio Select can manage application changes involving business rules, prompts, outage announcements, conditional messaging and routing. Changes may be made to an isolated staging environment for testing and then moved to production, all from within the Studio Select application. Studio Select provides multiple security features including instant rollbacks and audit tracking. Resolvity Studio Select may be accessed from anywhere via a secure Internet connection.

“Resolvity's clients rely on Studio Select to enable them to make changes and adjustments to their speech-enabled IVR applications,” said Jim Campbell, Resolvity’s Regional Sales Director. “With the latest updates Business Analysts can add new prompts with dynamic choices and implement fine-grained account based personalization using Studio Select’s GUI interface. This offers them added flexibility to fine-tune the IVR and enhance caller experience.”

Studio Select capabilities are especially valuable to clients who must deal with frequently changing application requirements. For example, a major cable TV provider updates their Resolvity powered IVR application each week to reflect last minute changes to their pay-per-view schedule. “Resolvity’s IVR applications and Studio Select’s capabilities allow our client to maximize their pay-per-view revenue while at the same time keeping their customers happy by keeping the information presented relevant and current,” said Srinivas Pratapa, Resolvity’s Director of Solution Delivery.

About Resolvity    
Resolvity’s on-demand speech recognition solutions help companies save money and enhance customer satisfaction by automating a wide variety of customer support calls. Resolvity solutions range from natural language call-routing to sophisticated interactive billing, technical and product support calls. The company has deep domain expertise in high-tech, telecom, Cable MSO, financial services, insurance and healthcare applications. Media contact 972-518-0863 or info (at) resolvity (dot) com. Visit us on-line at http://www.resolvity.com.

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