Novo Technologies and The Paisley Group Announce Partnership to Offer Superior Customer Satisfaction Solutions

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Tight integration between leading-edge expertise and technology offers well-rounded quality management solutions with solid bottom-line impacts for call centers.

Novo Technologies

Combining Paisley’s qualitative skills and Novo’s best of breed recording solutions provides an unmatched set of tools for all types of call centers

effective and adaptable call recording solutions, and The Paisley Group, a leading Call Center consulting company and the premier independent measurer of Customer FulfillmentSM, Customer CareSM and Voice Delivery in the industry today, are proud to announce a joint partnership that will help call centers improve their customer service quality and agent performance management. Built upon both companies’ recognized expertise, tools and proven track records, organizations now have access to a suite of high-performance solutions targeting the most critical call center performance areas.

Successful companies make customer satisfaction an integral part of their business strategies. “Combining Paisley’s qualitative skills and Novo’s best of breed recording solutions provides an unmatched set of tools for all types of call centers” said Jeff Rudolph, President and CEO of The Paisley Group Ltd.

Novo is dedicated to innovating and partnering with the world’s bests to build solutions improving customer experience and overall call center performance. “The Paisley Group is a world renowned leader in call center quality initiatives and partnering with them is an important step for us as it allows our customers to have access to some of the best skills in the industry” said Danny Blouin, Vice-President -Sales & Marketing at Novo Technologies Inc.

Paisley’s call center/telecommunications practice was established in 1987 to address perceived imbalances between data quality, technical systems and operations. We combine 25 years of experience with exposure to leading call center companies and DA/OS providers worldwide. Our highly experienced staff has over 150 years of combined experience in all aspects of call center management, quality and statistical modeling.

Paisley established the "Gold Standard" for Customer FulfillmentSM, Customer CareSM and Voice Delivery which are based upon traditional values of courtesy, accuracy and productivity measures. These measurements have been developed from their focus groups that told them what is perceived as satisfiers and dissatisfiers. Paisley's quality programs are the most trusted in the industry today.

For over 15 years, Novo Technologies’ call recording solutions have been used to build hundreds of compliance and quality management applications. With its leadership in the development and integration of new software solutions, Novo dedicates itself to helping organizations proactively and effectively capture and manage corporate transactional content. Consequently, organizations are able to extract business intelligence from customer interactions, thus providing their clientele with the best customer experience. Novo’s solutions are implemented in call centers of all sizes coming from a variety of industries in North America. For more information about Novo Technologies, please visit us at


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Danny Blouin
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