"Even as Agility Metrics evolves, its people, processes, and technology will continue to bridge the gap between companies and their customers.”
Montreal, QC (PRWEB) September 1, 2010
Agili-T Inc., a leading provider of Customer Experience Measurement solutions, announced today that it has rebranded itself as Agility Metrics Inc. In conjunction with this rebranding, Agility Metrics relaunched its website at http://www.agilitymetrics.com and refined the visual aspects of its brand.
The rebranding better reflects the spirit of the company and will allow Agility Metrics more flexibility in marketing its Customer Experience Measurement solutions. Leading North American retail and consumer brands continue to turn to Agility Metrics for precise measurement of the customer experience across all locations and touch points. In-depth voice of the customer insights derived from Agility Metrics’ solutions empower these brands with the direction they need to build customer loyalty, increase customer satisfaction, and, crucially, boost sales.
“Agility Metrics puts a high value on customer loyalty and continuous improvement,” said Ron Blumkin, President of Nebraska Furniture Mart, a Berkshire Hathaway company. “Through our working relationship with Agility Metrics, we have been able to better serve not only our external customers but also our internal Nebraska Furniture Mart family. Agility Metrics has played a key role in our continued success with our customers by providing us with accurate, real-time data that we apply daily to improve our processes.”
In addition to its solutions for retail and consumer brands, Agility Metrics will continue to provide industry-leading Patient Experience Measurement solutions for healthcare providers. Agility Metrics has helped hundreds of healthcare providers across North America to surface actionable insights aimed at improving operational performance and overall quality of care.
Designed and built by customer experience specialists, Agility Metrics’ Customer Experience Measurement technology provides maximum reliability and flexibility when it comes to collecting, reporting, and analyzing the voice of the customer. Agility Metrics’ integrated multi-mode data collection method allows customers to participate through Web, IVR, mobile, kiosk, or paper form interfaces. This adds up to a powerful centralized customer feedback platform, which enables companies to manage the entire customer experience spectrum.
“Customer Experience Measurement has truly gone mainstream,” commented Agility Metrics President and CEO Richard Pridham. “Nowadays, corporate decision makers know that customer feedback can literally make or break a brand, which is why it is so critical that every company has the tools to measure the customer experience in a manner that is immediate, precise, and actionable. Even as Agility Metrics evolves, its people, processes, and technology will continue to bridge the gap between companies and their customers.”
About Agility Metrics
Agility Metrics is one of North America’s leading vendors of Customer Experience Measurement solutions. Agility Metrics employs a full-spectrum, multi-mode data collection methodology to capture ground-level voice of the customer insights that, when acted upon, yield proven increases in customer satisfaction, brand loyalty, and operational efficiency. Since its inception, Agility Metrics has captured closed to 10 million pieces of real customer feedback from thousands of in-store locations across the continent. Agility Metrics provides a broad array of industry-specific solutions and works with leading retail, restaurant, automotive, and financial services brands, as well as internationally renowned healthcare providers.
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