Empathica Named One of the 50 Most Engaged Workplaces

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I Love Rewards has recognized Empathica as one of the 50 Most Engaged Workplaces in North America.

“Empathica has a truly amazing culture of diversity, hard work and enthusiasm that creates a great environment that fosters creative thinking and dedication to client satisfaction,” said Mike Amos, CEO of Empathica.

Empathica Inc., a leading provider of Customer Experience Management (CEM) solutions to some of the world’s most respected brands, announced today that it has been named one of the 50 Most Engaged Workplaces by the I Love Rewards program.

The award highlights outstanding North American employers that display leadership and innovation across the program’s eight defined elements of employee engagement: communication, leadership, culture, rewards and recognition, professional and personal growth, accountability and performance, vision and values and corporate social responsibility.

“Empathica has a truly amazing culture of diversity, hard work and enthusiasm that creates a great environment that fosters creative thinking and dedication to client satisfaction,” said Mike Amos, CEO of Empathica. “After all, customer satisfaction is greatly influenced by engaged and happy employees. Those who are passionate and committed to their work encourage others in the workplace to deliver the same excellent results.”

Empathica leaders demonstrate this employee engagement philosophy internally by “walking the talk” with their own management techniques. The company’s Employee Engagement Strategy is to ensure employees have what they need to do their jobs successfully, said Amos. This includes having challenging tasks to tackle, the ability to work on projects with other departments to keep ideas flowing and fresh, and encouraging them to learn new skills and gain new experiences. Empathica also implements engaging activities like an annual company foosball tournament, a yearly “EmpQuest” company scavenger hunt, regular softball games and more. Programs like the Empathica “Rockstar of the Month” and PinPout quality awards reward outstanding employees and help ensure that success with long-term and short-term goals are recognized. Empathica’s overall corporate success is measured with the Empathica Competency Review as part of the performance management process. The company also has several corporate social responsibility initiatives, where employees grow mustaches to raise funds for prostate cancer, and also partake in tree planting and toy drives.

"The organizations included in I Love Rewards' 50 Most Engaged Workplaces Award have created an environment where engaged employees truly are their greatest assets," said Razor Suleman, CEO and Founder, I Love Rewards. "As the leading rewards and recognition solution provider helping companies engage its employees, it is an honor to award top employers who understand the importance of their people and share their best practices with others on how to foster employee engagement.”

As a company, Empathica is not only committed to employee engagement internally, but externally as well. Its DriveEngagement solution promotes the use of technology to establish and implement best-in-class employee engagement techniques. This includes a four-step path to create employee motivation and recognition programs; conduct employee training to hone skill sets and identify future development opportunities; establish managerial best practices that allow employees to feel needed and important; and to maintain a work climate that promotes a culture of trust and respect within the workplace.

“Being measured against specific values shows the employees where they are in alignment or potentially need improvement and enables them to see where their strengths, performance and values match the company’s vision and values,” said Amos. “They are able to see how their efforts contribute to the company success.”

Award winners will attend the I Love Rewards’ 50 Most Engaged Workplaces Awards Gala in Toronto on Sept. 9, 2010.

About I Love Rewards:
I Love Rewards is one of North America’s leading incentive marketing companies. We develop, design and implement innovative incentive solutions for small and medium-sized companies as well as Fortune 1000 businesses. Our solutions focus on driving employee motivation and sales.
I Love Rewards’ solutions are delivered via a web-based points engine that allows clients to achieve their unique business goals in a variety of ways. I Love Rewards’ success is based on building both standard and customized programs to support our clients’ business objectives. Users are able to redeem their points for brand name rewards from our industry-leading product catalogue.

About Empathica:
Empathica provides Customer Experience Management programs to more than 200 of the world’s leading brands, ranging from multi-unit retailers, to banks and restaurants. Its rich analysis of survey data using state-of-the-art surveying and dashboard reporting software allows for performance-improvement solutions, evidence-based marketing insights, and customer experience management consulting. Annually, Empathica’s 30 million customer surveys in 17 languages reach more than 70,000 locations. A privately-held organization, Empathica is headquartered in Mississauga, Ontario, Canada and also has offices in Birmingham, England and Alpharetta, GA, in the United States. For more information about deriving actionable insights that enhance a brand’s operational excellence, visit Empathica at http://www.empathica.com.

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Lauren Eichmann
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