Call Recording and Transcription Can be Utilised for More than Protection, says Natterbox

Share Article

Call recording and transcription offers businesses benefits over and beyond that of just solving disputes, according to Natterbox, a new pioneer of large and small business PBX telecommunications solutions within the hosted voice and VoIP sector.

Call recording and transcription is becoming a valuable element of many businesses. Traditionally the solution has been used to protect a company in the event of a dispute, usually in the financial sector where it's now regulation, but as the technology becomes ever more accurate and instantaneous it can be incorporated to improve a business as well as its personnel.

Call recording and transcription offers businesses benefits over and beyond that of just solving disputes, according to Natterbox, a new pioneer of large and small business PBX telecommunications solutions within the hosted voice and VoIP sector.

Call recording regulations like those imposed on financial institutions by the Bank of England go a long way to support and protect businesses in the unfortunate event of a dispute regarding a transaction but, the service, with an additional transcription facility, can be utilised to the benefit of a business in a number of different ways.

A recorded telephone conversation can be used to improve the quality of a business's customer service offerings by allowing the recording to be easily accessed and used to address future training needs.

A natural progression from this is to also implement the process into employee assessments. By allowing an easy route to evaluating an employee's client telephone conversations, performance can be rewarded, improvement suggestions made and future targets to be set. This not only move's to improve customer service but also the employee on a professional level.

Natterbox's call recording service will email the sound file of the telephone conversation to specified email addresses or it will be directly embedded within the correct account in a CRM system, for example Salesforce. Voice transcriptions can also be stored in personal folders on the individuals or businesses computer and/or in the internet cloud where key points in the conversation can be searched and shared. Natterbox will also soon be offering a transcription solution, which will use state of the art call-to-text technology, providing an instant transcript of any conversation via an email.

Neil Hammerton, CEO of Natterbox, commented: "Call recording and transcription is becoming a valuable element of many businesses. Traditionally the solution has been used to protect a company in the event of a dispute, usually in the financial sector where it's now regulation, but as the technology becomes ever more accurate and instantaneous it can be incorporated to improve a business as well as its personnel."

Natterbox's other business telecoms solutions include SaaS based large and small business PBX, SIP trunking, mobile voicemail, disaster protection and Voice PA.

For more information on Natterbox, please visit http://www.natterbox.com.

###

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Pete Goold
Visit website