Seattle, WA (PRWEB) September 7, 2010
Bob Kelly, senior vice president of sales and marketing for HyperQuality, will deliver a presentation at the 2010 Quality Assurance and Training Connection (QATC) conference, taking place in Nashville, Tenn.
The title of Kelly's presentation is Developing Your Quality Ecosystem to Maximize Customer Experience and Improve Sales Conversion. The presentation will highlight the evolution of the quality assurance ecosystem as well as offer best practices through six corporate case studies.
Kelly will deliver his presentation on Thursday, Sept. 16, 2010 at 3:15 p.m. at the Renaissance Hotel in Nashville.
Contact center managers, quality assurance supervisors and others interested in attending the conference to hear this presentation may register at http://www.qatc.org/conference/index.html
About HyperQuality, Inc.
Founded in 2003, HyperQuality (http://www.hyperquality.com) is the leading provider of third-party quality assurance and business intelligence for contact centers. With a strong focus on call center operations, the company evaluates millions of interactions annually between contact center agents and customers and, using advanced analytics, generates actionable feedback to drive performance improvement.
Ultimately, HyperQuality helps some of the most well-known brands in the technology, telecommunications, travel, retail, financial services, education and utility industries improve the quality and effectiveness of their customer interactions. HyperQuality provides quality evaluations, ClearMetrix™ - the industry's first quality assurance software as a service workflow platform, customer surveys, and professional services.
HyperQuality is a global business with corporate headquarters at 316 Occidental Avenue S. in Seattle. For more information, call (206) 283-7119 or visit http://www.hyperquality.com
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