MAX Federal Credit Union Utilizes Business Intelligence to Improve Staffing Efficiency

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By having business intelligence that supported key staffing decisions, MAX was able to improve their staffing efficiency.

Financial Management Solutions, Inc. (FMSI) is pleased to announce MAX Federal Credit Union’s (MAX) recent successes with the FMSI Lobby Tracking System (LTS). With its 13 branch locations in the Central Alabama River Regions, MAX has effectively utilized the LTS product to reduce labor costs and improve productivity.

By having business intelligence that supported key staffing decisions, MAX was able to improve their staffing efficiency. For example, they were able to determine whether specific branches were busy or not, by analyzing assist times per branch from the LTS reports. If a branch had shorter wait times compared to another branch, which was similarly staffed, the indication was an overstaffed branch. They were able to adjust their branch schedules according to these specific benchmark numbers, which resulted in sizeable labor cost savings.

In addition to labor cost savings, MAX also started to realize a higher performing branch network. Within a month of implementation they started seeing declines in their overall account holder average wait times. Furthermore, their assist times per account holder also went down. Allen Garrett, AVP of Member Services at MAX, explained their performance gains by stating, “Having the Lobby Tracking System brought instant accountability to our employee evaluation system. They were aware of their goals and that we were tracking them. This accountability was a key ingredient towards improving our productivity and performance.”

About MAX Federal Credit Union:
MAX uses the investment our members make in us to provide our members something positive in return - free and low-cost services, such as low-rate auto loans, competitive mortgage rates, a free high-dividend earning checking account with no minimum balance requirement, free Bill Pay with eStatements. The list goes on. In other words, our focus at MAX is on our members and not on making profits to please stockholders. We consistently offer unrivaled member service, better interest rates and lower fees than most financial institutions. Please call 800-776-6776 or go to for more information. (

About Financial Management Solutions, Inc. (FMSI)

Located in Atlanta, GA and established in 1990 FMSI provides easy-to-use, yet sophisticated, business intelligence systems – The Teller Management System™ (TMS), The ContactCenter Management System (CMS) and The Lobby Tracking SystemTM (LTS) – that allow you to manage and staff to meet service and sales needs like never before. We offer you the ability to schedule your team throughout your branch network, and to manage them through easy to read color graphics and succinct management reports.

FMSI provides performance management information exclusively with financial institutions of all sizes. Visit the company’s Web site at or call 877.887.3022, to schedule a complimentary online demonstration of any of our products.

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