Parts Town Extends Customer Service and Same Day Shipping to 8:00pm

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This change enables live customer service and guaranteed same day shipping for in-stock orders placed before 8:00pm.

We will be taking our customer experience to a whole new level in the coming months and this is one enhancement along the way.

Parts Town, a leader in Restaurant Equipment Parts distribution, is now open until 8:00pm eastern time. This change enables live customer service and guaranteed same day shipping for in-stock orders placed before 8:00pm. Same day shipping applies to all order types to include ground, 2-day air, and next day air shipments.

“We are always looking for ways to improve the customer experience,” states Dennis Dettman, Vice President of Customer Loyalty. “Our customers and manufacturers have needs that extend well into the evening. It is our responsibility to make ourselves and our product available to them. Our commitment is to provide the best experience to our customers and to support our manufacturers with passion.”

Parts Town’s business model is predicated on promoting the use of genuine OEM replacement parts for restaurant equipment. Parts Town partners closely with food service manufacturers to ensure that the value of genuine parts is communicated consistently. Parts Town supports this with a unique customer experience and the industry’s most utilized parts web-site – http://www.partstown.com.

“We will be taking our customer experience to a whole new level in the coming months and this is one enhancement along the way,” states Dettman.

About Parts Town
Parts Town is a leading distributor of genuine OEM foodservice parts. Focused on delivering a unique customer service experience and website (http://www.partstown.com), Parts Town customizes solutions for both chain restaurants and food equipment service companies. Parts Town partners closely with the leading manufacturers of commercial cooking, refrigeration, ice, and beverage equipment to improve their parts supply chain, delight their customers, and grow genuine parts sales.

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Emanuela Franzone
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