ActionBase CTO to Lead "Mastering the Unpredictable" Panel at the 8th International Conference on Business Process Management

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Panel will discuss enabling unpredictable process management and improving the way knowledge workers get things done

Jacob Ukelson, CTO of ActionBase, a leading provider of human process management solutions (HPMS), will appear on a tutorial panel this week at the 8th International Conference on Business Process Management on September 15, 2010 at 1:30 p.m. ET. Other participants on the panel, “Mastering the Unpredictable,” will include and Dana Khoyi, vice president of development of Global 360; Dermot McCauley, director of capital markets of Singularity; and Keith Swenson, vice president of development of Fujitsu.

The panel, comprised of the co-authors of the book, “Mastering the Unpredictable,” will discuss the adaptive case management concept and how executives and knowledge workers can best manage critical, structured and unstructured processes in order to reach organizational excellence. Attendees will learn about the characteristics associated with unpredictable processes and the benefits adaptive case management can deliver to an organization.

Who:    Dana Khoyi, Dermot McCauley, Keith Swenson and Jacob Ukelson

What: The authors of “Mastering the Unpredictable” to hold a tutorial panel for the attendees of the 8th International Conference on Business Process Management

When: Wednesday, September 15, 2010 at 1:30 p.m. ET

Where: The 8th International Conference on Business Process Management, being held in Hoboken, N.J.

Why:    Attendees will hear real-world examples of unpredictable processes and learn how executives and knowledge workers can manage these processes to achieve overall organizational excellence.

The facilitation of knowledge-dependent work, which is increasingly known as adaptive case management, represents the next imperative step in office automation. The desire to gain insight into key critical processes within the workplace is not new, yet recent advances in information technology make the management of unpredictable circumstances now a practical reality. Over the course of the past few months, there has been a groundswell of interest in a more flexible, dynamic approach to supporting ad-hoc processes.

About ActionBase
ActionBase is a pioneer of human process management and adaptive case management solutions that enable businesses – more than 150 Fortune 100 to Fortune 500 organizations worldwide – to manage their business critical processes. The company supports an ad-hoc and dynamic working environment by providing full visibility and control over unstructured processes that were previously managed via plain documents and e-mail correspondence. ActionBase works with global IT leaders including Orange, Texas Instruments and Amdocs, and specializes in complex industries such as oil and gas, utility and telecommunications. The company is headquartered in Israel with offices in the United States and United Kingdom. For more information, please visit


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Melissa Cohen
Metis Communications
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