We’re always listening carefully to what our customers are telling us, and using that valuable feedback to improve our product suite.
Farmington Hills, MI (PRWEB) September 14, 2010
HBR Labs LLC today announced the availability of its Autumn ’10 release of its flagship solution, VeriShow, an integrated, multi-media platform for web-based http://www.verishow.com [live support and real-time collaboration. The new release specifically targets the needs of mid-size and enterprise-class companies seeking to provide an enhanced “white glove” level of support to top-priority visitors, customers and partners.
The latest version of VeriShow provides customers with greater administrative controls, critical queue management tools, as well as significant enhancements to the visitor and agent experience.
“We’re always listening carefully to what our customers are telling us, and using that valuable feedback to improve our product suite,” said Yuval Moed, Co-Founder and CEO of VeriShow. “As a result, VeriShow has been gaining traction in many eCommerce markets, particularly in the e-learning, financial services and telemedicine industries.”
Highlights of the new release include:
A New Apps Center with Thumbnail Design
Customers now have access to a host integrated apps such as screen sharing, screen capture, chat translator, financial calculator and many more. Additional apps will be added regularly to the Apps center. All apps have one-click access via a new thumbnail design.
An incoming request queue enables call center managers and administrators to monitor their incoming requests for engagement from visitors, and make the quick decisions often needed to re-deploy other customer service representatives to handle a specific request or greater volume as necessary.
New, easy-to-view session reports enable administrators to review session details such as session duration and activity information. This data can be used to predict and optimize staffing levels, as well as identify topics for additional training for individual agents.
Private Branding for Enterprises
VeriShow Enterprise customers can opt to white-label the VeriShow platform so that it is completely integrated with their website’s brand and messaging. This branding is an extension of VeriShow’s strategy to provide seamless interactions for companies the way they want to have it.
Try VeriShow’s live support platform for free!
VeriShow is a high-touch live help and real-time collaboration SaaS platform that provides users a host of apps for improving e-sales and e-service assistance to their website visitors and clients. The platform gives users the ability to communicate with website visitors via text, voice and video, and includes several applications for sharing, annotating and co-editing a wide range of documents. The platform was designed from the ground up to be easy to use. Neither the website nor the visitor is required to download or install any software in order to use VeriShow. VeriShow offers three subscription plan: Free, Professional and Enterprise, and is ideal for organizations of all sizes seeking to provide high touch sales, service and e-learning support. Learn more about VeriShow at http://www.verishow.com.