Afni and Evolv Announce Partnership to Improve Customer Interactions

Share Article

Industry Leaders Leverage Talent Intelligence to Fundamentally Improve Customer Relationships & Satisfaction

Working with Evolv presented a unique opportunity for us to be different, to put our money where our mouth is relative to providing the industry’s best and most advanced outsourced services.

Afni, an industry leader in contact center solutions, receivables management solutions and insurance services, and Evolv, the leading provider of science-based, on-demand Talent Matching and Talent Intelligence solutions, today announced a partnership that is delivering groundbreaking results for Afni’s clients. The partnership has already demonstrated measurable improvements in customer loyalty, talent productivity, talent retention and overall cost containment.

Afni, which provides services out of its locations in Alabama, Arizona, Illinois, Kentucky and Texas, is a leading provider of customer interaction solutions for market leaders. A privately-held company headquartered in Bloomington, Illinois, Afni employs more than 5,000 employees across the United States. The company delivers contact center and receivables management solutions to the insurance, financial services and communications industries. For more than 70 years, Afni has served as a committed business partner with its clients—treating its customers as if they were its own. Afni’s customized solutions have helped its clients increase revenue and build customer relationships, while minimizing expenses and improving their bottom line.

In order to drive improved value for its clients, Afni selected and deployed Evolv’s Talent Intelligence suite in order to best match its talent to the company’s various hourly job roles, to improve each customer touch point.

“Working with Evolv presented a unique opportunity for us to be different, to stand out from the pack, to put our money where our mouth is relative to providing the industry’s best and most advanced outsourced services,” said Cindy Blackburn, Afni’s Vice President of Human Resources. Added Pete Vegors, Vice President of Contact Center Solutions Sales and Account Management at Afni, “Evolv brought to bear a powerful, customized, data-driven intelligence solution that improves over time; something we’d not seen before. Being able to fill staffing needs quickly and with the right people is essential in our business, and Evolv helps us respond capably to the changing needs of our customers.”

The Evolv Foresight Suite combines proprietary Selection Science and a world-class technical architecture and analytics engine to best align prospective and current employees with the job roles best suited for them. By evaluating factors such as motivation, interests, workstyle, behaviors, personal attributes and skills, Evolv helps business partners create a talent base that is meaningfully more productive and that stays longer in their positions.

Then through the systematic, ongoing capture of on-the-job performance data across its entire client base, Evolv’s Talent Intelligence platform continuously optimizes through the Evolv Network Effect and injects certainty into any business focused on its talent.

“The Afni-Evolv partnership has been a fantastic win-win; it’s always refreshing to work with forward-thinking organizations,” said John Hoholik, Evolv’s EVP of New Business Development & Marketing. “We are excited that we’re able to fundamentally drive better job matches that help Afni improve its value to end clients while also improving the daily lives of Afni’s employees.”

About Afni
Afni, Inc. is headquartered in Bloomington, Ill. Founded in 1936, it has become a leading provider of outsourced business solutions for Fortune 500 companies. Areas of strategic focus include Contact Center Solutions, Receivables Management and Insurance Subrogation Services. Afni also has operations centers in Alabama, Arizona, Kentucky, Florida and Texas for a total company population of nearly 5,000 employees. For further information, visit Individuals interested in applying for full time employment can apply online at

About Evolv
Evolv is the leader in science-based, on-demand Talent Matching and Talent Intelligence solutions, enabling enterprises around the world to systematically improve their operations, brands and bottom lines through superior talent. Not only that: both employees and employers enjoy a better job match, improving day-to-day satisfaction. Clients benefit from a world-class combination of selection science, continuous improvement and the Evolv Network Effect that translates disparate data into actionable talent intelligence, identifying more productive talent that stays longer. Employees benefit from the satisfaction of excelling at jobs well suited to them. Evolv delivers data-driven certainty and custom-configured solutions that easily integrate with existing workforce solutions such as applicant tracking systems. Visit or call (866) 971-4473 and follow Evolv on Twitter @evolvondemand.


Share article on social media or email:

View article via:

Pdf Print

Contact Author

Robert Yen
Email >

Peter DeTrempe
Email >
Visit website