SourceN Announces Jive Integration with Message Insight for Social CRM

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SourceN Inc., a leading Jive business partner, announced that it has integrated the Jive platform with the Message Insight multi-channel messaging and social marketing platform.

The ability to couple a Jive Community for gamers with the multi-channel communications of Message Insight will provide a powerful solution for game developers.

SourceN Inc., a leading Jive business partner, announced that it has integrated the Jive platform with the Message Insight multi-channel messaging and social marketing platform.

“As a leading Jive implementation partner, we are constantly seeking to integrate leading Social CRM solutions with Jive that give our clients competitive advantage and business value” states Ajay Ramachandran, Managing Partner of SourceN. “Part of our customer value is to actively seek new and exciting solutions which will enhance the Jive environment. We have identified the multi-channel messaging and social marketing solutions from Message Insight as a real value-add to any Jive environment.”

Message Insight enables Jive communities to communicate over virtually any communication channel including email, SMS, MMS, IM, Text to Speech, Twitter, and other social media. Integration of Jive and Message Insight creates unique ways to extend your community. For example, one customer is using Message Insight to create a multi-level marketing subscriber recruitment application using SMS. Subscribers can recruit their friends, family and associates to the community and gain rewards for promoting the community. Another customer is using Message Insight to escalate critical support answers to their community via text to speech Voice Updates. Users identify which issues are critical to them and as responses become available, these answers are transformed from text to speech and immediately sent to the customer creating a stronger customer relationship.

“We’re thrilled to be working with SourceN on this Jive integration project, said John Racioppi, CEO of Message Insight. SourceN is a key partner for both Jive and Message Insight and their customer perspective and Social CRM knowledge is extremely valuable to fully utilize our messaging capabilities."

“We’ve been working with SourceN and Message Insight to utilize their messaging platform for SMS, Twitter and other channels for application with game developers” said Monty Venkersammy, CEO of AppGoGo. The ability to couple a Jive Community for gamers with the multi-channel communications of Message Insight will provide a powerful solution for game developers."

“We’re thrilled to have SourceN, one of our valued partners, be a sponsor at our most important event of the year,” said Bill Fitzgerald, Senior Director, Jive Worldwide Alliances. “Their Jive Apps Market product launch is evidence of the momentum and the value we jointly bring to our customers.”

SourceN will be a Silver sponsor of JiveWorld10, the social business event of the year.

JiveWorld10 will feature Dr. Andrew McAfee, MIT Sloan School of Management; Chris Fletcher, Research Director of Gartner; Michael Copeland, Senior Writer of FORTUNE; and Tony Uphoff, CEO of UBM TechWeb. In addition, there will be speakers from Alcatel-Lucent, Charles Schwab, CSC, EMC, Intel, Mattel, McAfee, Premier Farnell and SAP. Special guest appearances include Martin Cooper, inventor of the handheld mobile phone; Charlie Todd, Founder of Improv Everywhere; and Rives, Champion Slam Poet.

JiveWorld10 will be held on September 14-16, 2010 at the InterContinental Hotel in San Francisco, California. JiveWorld10 will be more than twice the size of last year’s sold-out conference, and is sold out again this year.

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John Racioppi

Ramin Ettehad
SourceN
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