Protocol Appoints John Langford to Lead New Philippine Operations

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BPO Veteran Brings Vast Experience in the Philippine Arena

He shares our vision for strategically growing our Philippine operations, and I am confident he will strengthen our existing service offering and assist our clients in achieving their customer care goals along with their financial objectives.

Protocol Global Solutions, a trusted provider of BPO solutions for the healthcare, energy, financial services, and insurance markets, announced today that they have named John E. Langford, President of Protocol Global Solutions - Philippines.

"John is a highly sought-after and well-respected leader in the contact center and BPO industry," stated Don Norsworthy, President and CEO of Protocol Global Solutions. "He shares our vision for strategically growing our Philippine operations, and I am confident he will strengthen our existing service offering and assist our clients in achieving their customer care goals along with their financial objectives."

Mr. Langford joins Protocol from ICT Group, where he started his career within their U.S. operations in the early 1990's. Over the next 19 years, he worked his way up to the position of head of their Philippine operations, which he held from 2003 to 2010.

"I'm proud to be joining a company with such an outstanding leadership presence in the BPO marketplace," said Mr. Langford. "I'm looking forward to accelerating the growth of Protocol's Philippine contact center, as well as working with my counterparts throughout the company to fuel its continued success."

Mr. Langford is currently on the Board of Directors for the Contact Center Association of the Philippines (CCAP), is a member of the Business Processing Association of the Philippines (BPAP) and is a guest speaker on contact center operations at seminars and conventions throughout the country. He also served three years in the U.S. Army and graduated from the State University of New York.

About Protocol Global Solutions
Protocol is a single source provider of contact center services, case management and monitoring services, and cutting-edge marketing solutions. From contact center services for customer service, lead generation, customer acquisition and retention to up-sell, cross-sell, and winback campaigns, Protocol helps organizations grow, find, interact with, and retain customers through virtually every channel and touch point. In addition, Protocol proactively adds value to the relationships between its clients and their customers with depth and experience across a diverse range of verticals and services, including strategic and creative program development, leading technology, data analytics, and customized dashboard reporting. Protocol Global Solutions has over 2,200 employees in 8 locations across the U.S. and internationally. Learn more at http://www.protocolglobalsolutions.com.

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