Dept. of Energy Report Names FOIAXpress as key to Efficient Freedom of Information Act (FOIA) Request Processing

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Dept. of Energy (DOE) Inspector General Special Report points to DOE Oak Hill office's use of FOIAXpress FOIA management solution as model for more efficient FOIA processing accross the department

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Oak Ridge Office has demonstrated that the electronic processing capabilities of FOIAXpress can be used to improve efficiency of the FOIA process and reduce processing times.

The Dept. of Energy's (DOE) Inspector General (IG) released a special report Wednesday, Septermber 15, examining the department's Freedom of Information Act (FOIA) request process. During the course of the review, IG auditors looked at the DOE's efficiency in responding to information requests filed under the act. The report noted that the Department experienced high average response times, with DOE Headquarters averaging 83 day processing times per request.

As a model to speed FOIA request fulfillment, the report pointed to the excellent performance of the DOE Oak Ridge office and their use of AINS’ FOIAXpress FOIA processing system, stating that the “Oak Ridge Office has demonstrated that the electronic processing capabilities of FOIAXpress can be used to improve efficiency of the FOIA process and reduce processing times.”

The Oak Ridge Office, which processed over 250 information requests in 2009, used FOIAXpress at every stage of the FOIA request fulfillment process. According to the IG report, the office “imported requested documents into FOIAXpress, performed necessary redactions, and created the final response package entirely within the (FOIAXpress) system.”

Oak Ridge’s success with this approach was evidenced by the office’s 19 day average FOIA request response time—a 63 day improvement over DOE Headquarters’ 83 day response time.

The DOE IG report recommended FOIAXpress be implemented across the DOE and used for all stages of the FOIA request fulfillment process. See the full DOE IG report here.

For more information on FOIAXpress contact Deryck Weaver at dweaver(at)ains(dot)com or 301-670-2354.

About FOIAXpress

FOIAXpress, an electronic FOIA solution developed by AINS, is specifically designed to automate the FOIA process. FOIAXpress tracks request information, generates correspondence letters, provides secure redaction, and quickly generates standard and ad hoc reports.

For many government agencies FOIAXpress has become an important tool in achieving government transparency goals. With over 100 Federal Government customers, FOIAXpress has the largest installed customer base of any electronic FOIA solution on the market.

About AINS

For over 20 years AINS has specialized in innovative solutions for Enterprise Information Management (EIM). AINS provides a single point of service for designing and implementing Commercial off the Shelf (COTS) and custom EIM solutions.

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