Alterian Names Don Patrick Senior Vice President of Managed Services

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Underpins growth of Alterian’s SaaS offerings and packaged solutions

I'm thrilled to join such a progressive company

Alterian (LSE: ALN), the leader in customer engagement technology and solutions, today announced that Don Patrick will serve as senior vice president of the company’s Managed Services division, reporting to CEO, David Eldridge.

The Managed Services division delivers Alterian’s software platform as a Software as a Service (SaaS) offering, together with packaged solutions and best practices. The components of Alterian's offerings include social media monitoring, email marketing, web content management, campaign management and web behavior analytics, as well as the company’s recent acquisition of market research and social media analytics consultancy, Intrepid.

“I’m thrilled to join such a progressive company,” says Patrick. “Consumers have changed dramatically over recent years – they want to interact with organizations and have relevant timely dialogue. Alterian’s platform is at the forefront of enabling this capability, and I look forward to continuing the expansion of the provision of this platform on a SaaS basis and delivering packaged solutions for Alterian’s partners and customers.”

“I am delighted to welcome Don to Alterian. He has an impressive track record, and his skills in rapidly developing marketing technology based businesses are clear,” said David Eldridge, CEO of Alterian.

Over the past 13 years, Patrick has been a leader in aggressively building marketing technology service businesses that simultaneously drive marketing ROI and lower cost of ownership. Before joining Alterian, he served as Chief Operating Officer of Merkle, a leading customer relationship marketing (CRM) agency, building their technology and infrastructure businesses, as well as their finance and human resource operations. Prior to his tenure at Merkle, Patrick was Vice President at JP Morgan Capital Corporation, the private equity business of JP Morgan, investing and building companies in the America’s and Asia.

With the combination of Alterian’s social media engagement tools and the recent acquisition of Intrepid, a core element of Managed Services’ role is to deliver packaged solutions in the social media channel.

“Organizations must quickly adopt social media and more one-to-one marketing strategies into their current customer engagement initiatives,” adds Patrick. “This can often prove difficult for some companies, or their partners, who lack the resources and knowledge to effectively manage and report on social media marketing and other forms of engagement. Alterian has the international expertise to do this, and I’m excited to help companies move forward in this channel.”

Alterian recently announced Christian Wright as Chief Solutions Officer, Managed Services. Read the announcement here.

For more information about Alterian’s recent acquisition, visit

About Alterian
Alterian (LSE: ALN) enables organizations to create relevant, effective and engaging experiences with their customers and prospects through social, digital, and traditional marketing channels. Alterian’s Customer Engagement solutions are focused in four main areas: Social Media, Web Content Management, Email, and Campaign Management & Analytics.

Alterian technology is utilized either to address a specific marketing challenge or as part of an integrated marketing platform, with analytics and customer engagement with the individual at the heart of everything. Working alongside a rich ecosystem of partners, Alterian delivers its software as a service or on premise. For more information about Alterian visit or the Alterian blog at


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