Not only did the DES look at a NG9-1-1 call processing solution, the agency made the investment to round out its operations by upgrading its management information system (MIS) and mapping capabilities, thereby increasing the efficiency and dissemination of caller and location information.
Temecula, CA (Vocus) October 12, 2010
The Washington County, Md., Department of Emergency Services (DES) recently upgraded the 9-1-1 equipment in its emergency call center with the next generation 9-1-1 (NG9-1-1) call processing solution, VESTA® CS, along with the comprehensive and scalable mapping solution ORION™ MapStar™, from emergency communications industry leader PlantCML®, an EADS North America company.
“The consolidation of the county’s emergency call centers into the current DES 9-1-1 Emergency Communication Center increased the need for a new emergency call processing solution that could handle the nearly 25,000 emergency and administrative calls we receive on a monthly basis,” said Bardona Woods, director, Emergency Communication Center, Washington County DES. “PlantCML, with its VESTA CS solution and ORION mapping suite, has equipped our center with the NtG9-1-1 equipment we desired.”
The Washington County DES has 17 call-taking positions that are equipped to receive calls from a population of approximately 145,000 citizens. Washington County comprises 458 square miles and is located in the western part of Maryland.
“The Washington County DES is demonstrating its place in the forefront of the industry by installing a NG9-1-1 call processing solution into its newly-consolidated call center,” said Carlos Avila, vice president, sales, Public Safety Call Center Applications at PlantCML. “Not only did the DES look at a NG9-1-1 call processing solution, the agency made the investment to round out its operations by upgrading its management information system (MIS) and mapping capabilities, thereby increasing the efficiency and dissemination of caller and location information.”
The VESTA CS solution is a server-based, full-featured IP/IP Hybrid PBX specifically designed for high-tech, high-volume operations such as the Washington County DES. The center’s mapping solutions also received an update with ORION MapStar, ORION™ MapManager™ and ORION™ DataSync™, giving the DES comprehensive and scalable mapping capabilities that complement the VESTA CS solution.
The ORION mapping suite provides first responders with immediate details of specific emergency situations, accessed via digital mapping displays. Furthermore, these systems provide routing, automatic location identification (ALI) broadcasting and structure-based ALI matching, as well as synchronization of map data across local or wide-area networks whenever data is updated.
Washington County Department of Emergency Services sets out to provide the highest quality service to the citizens, businesses and visitors of the community. Their dedicated professionals work hard to make the day-to-day operations as efficient and effective as possible. By continuous improvement of the emergency call center, they guarantee the citizens the utmost service and support in an emergency.
About PlantCML®, an EADS North America Company
A pioneer and trusted leader in mission critical communications, PlantCML®, an EADS North America company, provides key technologies for public safety, federal and corporate markets. Our full-circle security and communications portfolio includes 9-1-1 call center CTI applications for call processing, CAD, mapping and information management, as well as managed services, notification solutions and services and P25 Land Mobile Radio networks. Headquartered in Temecula, California.
About EADS North America
EADS North America is the North American operation of EADS, a global leader in aerospace, defense and related services. As a leader in all sectors of defense and homeland security, EADS North America and its parent company, EADS, contribute over $11 billion to the U.S. economy annually and support more than 200,000 American jobs through its network of suppliers and services. Operating in 17 states, EADS North America offers a broad array of advanced solutions to its customers in the commercial, homeland security, aerospace and defense markets.
Media Contact: Tami Timperio
PlantCML®, an EADS North America Company