Leading Analyst Report Scores Longview Solutions #1 among CPM vendors for Customer Satisfaction versus Business Benefits, and Sales and Support

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Results from a recent September 2010 report published by Gartner entitled "The CPM Suites User Survey 2009: Customers Rate Their Performance Management Vendors"

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Megavendors not the best option

Longview Solutions, a leading provider of corporate performance management (CPM) and tax provisioning software, announced today that it has received the #1 score for sales and support, and overall customer satisfaction vs. business benefit based on a user survey in a recent September 2010 report published by Gartner entitled "The CPM Suites User Survey 2009: Customers Rate Their Performance Management Vendors(1)".

Based on end-user responses collected as part of the annual Gartner Magic Quadrant for CPM Suites, the report evaluated the vendors across four key areas of customer satisfaction: Overall Satisfaction with their CPM implementation; Ease of Implementation; Implementation Sales and Support and Business Benefits.

Megavendors not the best option

The report also found that the "megavendors" scored below average in key categories such as sales and implementation support citing "execution issues (such as poor communication throughout the sales cycle, discontinuity of contact, unresponsive or inexperienced support staff, and poor quality of professional services)." The report went on to say "clients should guard against potential harmful and risky encounters via a thorough evaluation of the vendors’ capabilities during the product selection phase."

"Longview prides itself on creating a true partnership with our customers and we are delighted that this carries through the entire customer lifecycle. We believe it is reports like this that provide the real data points of market differentiation and why we continue to succeed in the Tier I Enterprise Performance Management market," said John Power, President Longview Solutions.

A complimentary copy of the report is available at http://www.longview.com/gartnerresearch.

About Longview Solutions

Longview Solutions provides corporate performance management (CPM) and tax provisioning software that leading companies such as Trustmark, Time Warner, Home Depot, Eaton, Welch’s, and Integrys use to drive performance with speed, visibility and financial integrity. Since 1994, many of the world's most respected companies have been using Longview to create a single repository of financial truth from which statutory consolidation, management reporting, financial close and XBRL reporting, financial planning, modeling, analysis, budgeting, forecasting and tax provisioning and reporting can be performed quickly and accurately, enterprise-wide. Longview is an Exact company headquartered in Toronto, Canada with additional offices in Philadelphia, Chicago (USA) and London (UK).

For more information please contact jbentley(at)longview(dot)com.

1 Gartner, Inc. "CPM Suites User Survey 2009: Customers Rate their Performance Management Vendors” by N. Chandler, September 15, 2010

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Jennifer Bentley
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