“AOTMP’s State of the Industry Report validates what mindWireless recognized long ago, service is king,” said David Wise, co-founder and managing partner of mindWireless.
Houston, TX (PRWEB) October 7, 2010
mindWireless, the oldest wireless mobility management service (WMM) provider, ranked among the top 10 of all Telecommunications Expense Management (TEM) and WMM suppliers in the 2010 AOTMP State of the Industry Report. mindWireless was one of only five pure WWM providers to make the Top Rankings list, out of a field of hundreds of TEM/WMM vendors.
AOTMP based the ranking on survey responses from 1,100 top executives, finance professionals and telecom operations leaders at U.S. enterprises that use TEM/WMM services. mindWireless’ ranking was based on its consistently high level of customer service, which according to the survey, was the most highly valued criteria for customers.
According to AOTMP, “For those enterprises seeking the services of a supplier, there has been little independent information available to compare suppliers and assess their performance. With this in mind, we set out to rank the top suppliers in the industry based upon enterprise satisfaction and gathered 100% of our responses directly from enterprise customers of supplier services.”
“AOTMP’s State of the Industry Report validates what mindWireless recognized long ago, service is king,” said David Wise, co-founder and managing partner of mindWireless. “Our entire focus is on customer service and results, delivered by our dedicated, in-house help desk team, wireless procurement service and our financial analysts, all ensuring that we deliver optimum savings to our clients. We’ve been fortunate to keep our clients year over year, and to win clients away from competitors because of our service.”
The survey showed the largest suppliers in terms of revenue, ranked at the bottom of the list of top 25 suppliers in terms of customer satisfaction. Suppliers were rated by users on a satisfaction scale of 0 to 10, with 10 indicating the highest level of satisfaction.
mindWireless helps Fortune 1000 companies manage their wireless devices and usage through technology and outsourcing solutions. Founded in 2000, mindWireless is a leader in the corporate mobility management market with services deployed internationally. For more information, visit http://www.mindwireless.com.