Whilst Workbooks can improve operations for almost any client-facing organisation, the IT Channel benefits particularly from Workbooks' breadth of functionality
(PRWeb UK) October 11, 2010
Metadigm, Pentura and Northdoor, all IT integrators, are amongst a series of new client wins for Workbooks.com. These projects are typical of many with resellers, integrators and service providers which continue to fuel Workbooks’ growth whilst further strengthening Workbooks’ expertise and experience within the IT Channel.
Metadigm, a specialist provider of network and security solutions, uses Workbooks Business Edition to increase the productivity and performance of their sales team. “We bought Workbooks because it offered broader support for our business than the CRM alternatives we considered.” Commented Nick Scott, Director at Metadigm. “We have benefited from Workbooks across our customer facing teams and recover the cost of our subscription through improvements in our order management alone”.
Pentura, an IT Security Consultancy, Integrator and Service Provider, uses Workbooks Business Edition to help streamline their business processes across the Sales, Marketing and Customer Support functions. Pentura will additionally be one of Workbooks’ first customers to make use of the new Contract Management module, which is to be launched later this year.
And finally, Northdoor, a London based IT consultancy and managed services provider uses Workbooks Business Edition to manage customer engagements and to streamline their sales order processing. “Since we moved from Salesforce.com to Workbooks.com we now have a single unified system for sales, marketing and sales order processing and can now process orders in half the time.” explains Lorraine Blackwell, Customer Services Manager at Northdoor. She added “Because the Workbooks team really understands the needs of the channel, we can process customer quotes, turn these into orders, raise supplier orders, invoice our customers and track the profitability of our deals through the process.”
Edward Berks, Sales Director at Workbooks.com comments “The acquisition of new IT integrators, resellers and service providers to our client base is really great news for us. Whilst Workbooks can improve operations for almost any client-facing organisation, the IT Channel benefits particularly from Workbooks’ breadth of functionality all the way from ‘prospect to cash’. Workbooks customers can manage orders, contracts and renewals in addition to addressing their core sales, marketing and customer support needs; as such we’re seen increasingly as a logical alternative to Salesforce.com and Microsoft Dynamics”.
Workbooks.com is one of the fastest growing providers of web based CRM and business applications designed specifically for small and mid-size organisations.
Headquartered in the UK, our suite of products enables our customers to accelerate sales growth, improve marketing execution, streamline business processes and improve the quality of customer support they deliver.
The Workbooks CRM Edition delivers easy to use sales force automation, marketing management and customer support tools. The Workbooks Business Edition extends CRM to include the generation of transaction documents, such as customer orders, supplier purchase orders and customer invoices.
Metadigm is a specialist provider of network and end point security solutions whom work with their clients to design, supply, install, support and manage their security solutions.
Their expertise ranges from firewalls, VPNs and UTM appliances, through email and web content security, web filtering, anti-virus, anti spam, intrusion prevention and detection, to end point security including laptop encryption, portable device encryption, and white list-based device and application control.
Pentura is a leading IT Security Specialist providing expert consultancy services combined with best of breed technologies to deliver effective security, risk and compliance solutions. Their security consultants are recognised leaders in their fields and hold accreditations with major Industry and Government schemes, including ISO27001 Lead Auditor, CHECK, CREST and CLAS.
Northdoor is an IT Consultancy specialising in application development, EPM, IT support and managed services and IT Infrastructure. Northdoor’s customers span vertical sectors including financial services and its partners include IBM, Microsoft and Oracle.