Protocol Philanthropic Efforts Honored at 2010 ATA Convention & Expo

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Call Centers CARE Spotlights "Protocol Global Solutions in Our Communities."

Year after year, our employees demonstrate to the industry their tremendous capacity for giving

Protocol Global Solutions, a trusted provider of BPO solutions for the Energy, Healthcare, Financial Services, and Insurance markets, announced today it was awarded Honorable Mention as an Outstanding Corporate Citizen at this year's annual conference of the American Teleservices Association (ATA) in Orlando, Florida, September 12-15.

"Our people take great pride in giving back to their local communities," said Don Norsworthy, President and CEO of Protocol. "As an organization, our goal is to continue to foster these amazing acts of kindness and recognize all those who have literally touched the lives of thousands of their neighbors through their generosity."

The Outstanding Corporate Citizen Award recognizes the ATA member who impacts the community through direct or indirect support of charitable projects. The leaders of this company are required to demonstrate a high level of community spirit and participation, motivating their employees and colleagues to embrace these charitable activities.

As part of their philanthropic initiative, Protocol teamed up with the American Red Cross to donate 480 pints of blood in a company-wide blood drive in 2009. This was followed by a school supply drive, in which over 3,000 supplies were collected and distributed to non-profit daycare facilities, schools and other educational organizations. This year, Protocol has risen to the challenge by collecting over 2,700 items of clothing, which were donated to organizations throughout the U.S. and Canada. They also worked nearly 500 hours building homes, privacy fences, landscaping newly built homes and tracking inventory for Habitat for Humanity, as well as lending a hand at many overwhelmed and understaffed community homeless shelters.

"Year after year, our employees demonstrate to the industry their tremendous capacity for giving," said Chris Haerich, Corporate Compliance Officer and Champion of Philanthropic Efforts at Protocol. "This year's recognition reinforces once again our commitment to improving our communities and the world around us."

About Protocol Global Solutions
Protocol is a single source for contact center services, case management and monitoring services, and cutting-edge marketing solutions. From contact center services for customer service, lead generation, customer acquisition and retention to up-sell, cross-sell, and winback campaigns, Protocol helps you grow, find, interact with, and retain customers through virtually every channel and touch point. In addition, we proactively add value to the relationships between our clients and their customers with depth and experience across a diverse range of verticals and services, including strategic and creative program development, leading technology, data analytics, and customized dashboard reporting. Protocol Global Solutions has over 2,200 employees in 8 locations across the U.S. and internationally. Learn more at


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