SentriLock Announces Attendees for Annual Customer Focus Group

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Continuing to deliver on its commitment to be the best lockbox system provider.

SentriLock, the number-one rated provider of electronic lockbox systems to the residential real estate industry, will be holding its 2010 Customer Focus Group October 25-27 in Cincinnati, Ohio. The panel comprises 20 Association, Board, and Multiple Listing Service (MLS) Executives and Leaders from across North America. This diverse group of real estate professionals is the catalyst for new ideas as well as exploring better ways for SentriLock to service Associations and their members. Focus group attendees interact with all levels of SentriLock’s staff to help prioritize new initiatives, identify opportunities for improvement and collaborate with colleagues to contribute valuable insight.

“SentriLock is known for its amazing customer service and we want to keep it that way,” says Chris Ralstin, SentriLock’s Senior Manager of Customer Relations. “Last year’s Customer Focus Group proved to be more productive than we had imagined and we’re excited to get some valuable feedback. We look forward to hearing what we’re doing right, and where we need to make improvements so we can provide the service our users are accustomed to and deserve.”

Lauren Emery, CEO of Information and Real Estate Services, LLC (IRES), comments “I attended SentriLock's Customer Focus Group last year and was impressed with their genuine interest in feedback from the attendees to improve their product and services. After the meeting, SentriLock followed up and delivered on ideas presented at the meetings. It is obvious to me that they are listening and responding to their customers. I look forward to participating again this year!”

About SentriLock
SentriLock is majority owned by the National Association of REALTORS® and is a proud partner in NAR's REALTOR Benefits® Program. The company’s REALTOR® NXT Electronic Lockbox System, the official NAR lockbox solution, is known for its reliable and secure technology, ease of use and its outstanding customer service, rated tops in the industry for the past three years by two independent market research studies. SentriLock provides secure, easy and reportable access to every listing via more than 500,000 lockboxes in use by 250,000 Agents from over 210 different Boards, Associations and MLSs in the United States and Canada. SentriLock’s award-winning Customer Care Team provides world-class support seven days a week, exclusively from its headquarters in Cincinnati, Ohio. or

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Laura Kreuter
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