Now clubs can ask customers to provide feedback about their fitness center or yoga class experience from the convenience of their phone, before they leave the premises!
Boston, MA (PRWEB) October 14, 2010
Health and Fitness Clubs Are Using Mobile Survey Technology to Immediately Receive and Respond to Customer Feedback
ON THE SPOT SYSTEMS, INC. a mobile systems provider, today announced that they have launched SURVEY ON THE SPOT, a new mobile application with specific survey templates for health and fitness club businesses.
“The SURVEY ON THE SPOT application has been a huge success in restaurants and other industries since we launched it last year,” said ON THE SPOT SYSTEMS President and Co-founder Ken Kimmel. “Like restaurants, health and fitness facilities rely heavily on delivering great customer service. Now clubs can ask customers to provide feedback about their fitness center or yoga class experience from the convenience of their phone, before they leave the premises!”
SURVEY ON THE SPOT's mobile survey app allows businesses to easily create custom branded surveys to instantly capture customer feedback from their customer’s mobile devices, including iPhones, iPods, iPads, BlackBerry, Android and other smartphones. Club staff can receive instant management ‘service alerts’, view reports on the web, build email marketing lists and can provide rewards to their customers for completing surveys. . Lifetime Fitness in Austin, Texas recently launched the survey system for gym members to provide feedback on the facility and yoga classes. Another survey was created for Lifetime Fitness employees to provide their insights. Signing up is simple through the systems web portal at http://www.surveyonthespot.com.
Beyond collecting surveys, SURVEY ON THE SPOT’s comprehensive real-time automated reporting provides quantitative data on customer satisfaction. Businesses can easily customize the survey application based on their needs, analyze individual or aggregated surveys, and build email marketing lists. “In a health and fitness club environment, members are frequently listening to music on their smartphones while they are working out so SURVEY ON THE SPOT provides a great way to reach them,” said Kimmel.
About ON THE SPOT SYSTEMS, Inc.
ON THE SPOT SYSTEMS develops mobile systems to enable businesses to gather customer insights and service feedback wherever and whenever it is needed.
SURVEY ON THE SPOT enables retailers and other service focused organizations to capture in-the-moment customer feedback cost effectively. Utilizing iPhone, iPad, iTouch, and smartphone technology, our surveys provide on-site insights including photos and text commentary. The system also features service alerts, digital coupons and rewards, and automated data reporting via the web.