Get Satisfaction and GoodData Team Up to Transform Social Engagement Metrics

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Customer community platform Get Satisfaction adds integration with analytics provider GoodData to help measure the next generation of social metrics.

“Partnering with GoodData helps our platform measure true engagement – the real metrics that make customer communities so effective and rewarding for both companies and customers.”

Get Satisfaction, the customer community-building platform has launched Community Health Analytics, an integration with GoodData an on-demand reporting and analytics provider, to deliver powerful dashboards and advanced analytics to Get Satisfaction customers.

“Counting users and what’s popular isn’t enough anymore,” said Get Satisfaction CEO Wendy Lea. “Partnering with GoodData helps our platform measure true engagement – the real metrics that make customer communities so effective and rewarding for both companies and customers.”

The new product, Community Health Analytics, provides pre-built dashboards that track all key metrics with a single view of engagement, traffic, responsiveness and self- direction.

"Smart companies are building vibrant online communities with tremendous activity," said Sam Boonin, VP Marketing at GoodData. "We are thrilled to help give Get Satisfaction communities the metrics that help them understand community health."

Community Health Analytics includes a live dashboard with more than 30 pre-built reports, automatically measured and explained in plain English. Community Managers can easily drill down into the data behind the metrics, and customize their views to meet their community’s unique reporting requirements. Deep integration with Google Analytics blends community traffic with user activity, providing insight into traffic-to-participation conversion. Dashboards can be embedded into any intranet or portal, and shared via email or PDF with colleagues and management at all levels of an organization.

"As a social gaming company, curating an active, user-directed community is key to our business strategy," said Arielle Hoffman from Posit Science. "Get Satisfaction now gives me instantaneous and deep understanding of my community health. It's truly a breakthrough."

Community Health is now available to all enterprise Get Satisfaction customers. To learn more about the Community Health Analytics product, join Sam Boonin, VP Marketing at GoodData, and Arielle Hoffman, Community Manager at Posit Science for a webinar on Thursday October 21st.

Full webinar details: http://gotomeeting.com/register/283087046

For more information about the Community Health Analytics product: http://getsatisfaction.com/partners/gooddata

About Get Satisfaction:

Get Satisfaction is a simple way to build online communities that enable productive conversations between companies and their customers. More than 44,000 companies use Get Satisfaction to provide a more social support experience, build better products, increase SEO and improve customer loyalty. Get Satisfaction communities are available at getsatisfaction.com.

About GoodData:

GoodData is the first company to offer a complete business intelligence platform-as-a-service (BI PaaS), providing our customers and partners operational dashboards, advanced reporting and data warehousing at a fraction of the cost and complexity of other approaches. GoodData is headquartered in San Francisco and located in the cloud at http://www.gooddata.com.

Press Contact:

Sam Boonin
VP Marketing, GoodData
(415) 763-5789
info(at)gooddata(dot)com

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