HyperQuality Once Again Named a Fastest-Growing Private Company by The Puget Sound Business Journal

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HyperQuality ranks as one of the fastest-growing private companies in Washington, spurred largely by new clients, enhanced technology and dedicated management attention.

Our relevance to our clients, as well as focused management by our leadership team led us to today's prestigious award. We are gratified by the honor.

Today, The Puget Sound Business Journal, the leading business publication for Seattle, honored HyperQuality, Inc. once again as one of the "100 Fastest-Growing Private Companies." This is the second year in a row that HyperQuality has been selected for this honor. The Puget Sound Business Journal ranks companies based on their annual revenue.

Despite the difficult economy in 2009 and 2010, HyperQuality showed remarkable resilience, making it one of the standouts in The Puget Sound Business Journal ranking. HyperQuality's core business function is to help Fortune 500 companies and other enterprises attract and retain customers through high-quality customer service. HyperQuality provides expert quality assurance through customer call monitoring, evaluations and analysis using both trained, experienced personnel and award-winning software technology.

"Companies looking for a competitive edge during the worst part of the recession saw enormous value in HyperQuality's services and technologies," said Chris Coles, President and CEO of HyperQuality. "Our relevance to our clients, as well as focused management by our leadership team led us to today's prestigious award. We are gratified by the honor."

As 2010 moves into the fourth quarter, HyperQuality continues to defy economic trends by signing new, strategic clients in the travel, financial and telecommunications industries, as well as clients who specialize in contact-center outsourcing. "We expect to continue this trajectory of sustained top-line revenue growth," added Coles.

The Fastest-Growing Private Companies program was launched 16 years ago by the Puget Sound Business Journal to identify and recognize companies speeding to the top of their industries. To be eligible, companies must: be privately held and headquartered in Washington; have at least $500,000 in net revenue in 2007; show an overall growth from 2007 to 2009 fiscal years; and agree to have their CPA confirm their net operating revenues with Puget Sound Business Journal.

About HyperQuality, Inc.
Founded in 2003, HyperQuality (http://www.hyperquality.com) is the leading provider of third-party quality assurance and business intelligence for contact centers. With a strong focus on call center operations, the company evaluates millions of interactions annually between contact center agents and customers and, using advanced analytics, generates actionable feedback to drive performance improvement.

Ultimately, HyperQuality helps companies - including some of the most well-known brands in the technology, telecommunications, travel, retail, financial services, education and utility industries - improve the quality and effectiveness of their customer interactions. HyperQuality provides quality evaluations, ClearMetrix, the industry's first quality assurance Software as a Service workflow platform, Customer Surveys and Professional Services.

HyperQuality is a global business with corporate headquarters at 316 Occidental Ave S. in Seattle. For more information, call (206) 283-7119 or visit http://www.hyperquality.com.

Media Contact:
Claire Mylott
Four Corners Communications for HyperQuality
303-455-0933
Claire(dot)mylott(at)fourcornerscomm(dot)com

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