High Tech, High Touch 2.0: Understand and Connect with Your Customers
Tucson, AZ (PRWEB) October 19, 2010
Voiance Language Services, one of the leading providers of Over-the-Phone Interpretation (OPI) in the United States, announced that it will exhibit at EMACS, a customer experience conference focused on the utility industry, which takes place on October 25-27 at the Manchester Grand Hyatt in San Diego.
EMACS is an innovative and engaging event that brings utility stakeholders together to discuss the cutting-edge of customer facing programs. The conference theme is “High Tech, High Touch 2.0: Understand and Connect with Your Customers”. EMACS is hosted by Chartwell, a private research firm which focuses on customer facing issues within the utility industry.
Due to Voiance’s understanding of the utility industries needs, along with Voiance’s unparalleled reliability in its U.S.-based call centers, Voiance has broadened its portfolio of utility clients in the past few years.
Voiance will demonstrate its real-time business analytics and online reporting tool at booth number 405. Booth visitors will also receive a printed copy of survey findings from a study conducted with Purdue University’s Center for Customer-Driven Quality into the effective handling of non-English calls at call centers across the United States.
Voiance Language Services provides multilingual support in over 150 languages to companies operating customer contact centers. Voiance facilitates communication between you and your customer, resulting in higher customer satisfaction and retention. Voiance, through its parent company CyraCom International, Inc., has been in business since 1995 and is one of the largest providers of Over-the-Phone Interpretation services in the United States.
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