Broadcore designed and delivered a communications solution specifically geared to our processes
Los Angeles, CA (Vocus) October 19, 2010
Broadcore, a national provider of business-class hosted unified communications (UC) services, announced it has successfully completed deployment of its hosted Unified Communications services for MP Biomedicals, an international distributor of chemical compounds and equipment for life sciences research and production.
Broadcore’s cloud-based solution has been deployed at MP Biomedicals’ western and mid-western offices with over 130 users, and eliminates premises-based equipment in order to unite disparate communications modalities under a single comprehensive service across multiple locations.
“Broadcore designed and delivered a communications solution specifically geared to our processes,” said Yasin Al-Sayyad, CIO of MP Biomedicals. “We can now respond to our clients faster by distributing calls among different locations taking advantage of a larger pool of resources. Moreover, administering the service is easy because it’s on-line and centralized. I especially love that now we only get one bill for all our voice and data services. All this makes our business more agile and above all it saves us money.”
MP Biomedical serves the needs of scientists and researchers for innovative tools and services to aid them in their quest for ground-breaking discovery. A reliable communications service that is designed to enhance business processes is important for successfully serving the research community.
“Leading edge technology is only valuable when it delivers the desired outcome and Broadcore delivers based on this premise,” said Michael Bacich, Director of Sales at Broadcore. “MP Biomedical now enjoys consistent communications because the service is delivered from the cloud. Employees in different locations can communicate more efficiently by having the ability to view the real-time status of co-workers, send instant messages, or call coworkers in offices across the US by simply using 4-digit extension numbers.”
Broadcore delivers its business class cloud-based UC services from servers housed in highly secure, geographically redundant data centers containing fault-tolerant servers that are load-balanced from server to server. In the unlikely event that one data center is unavailable, communications traffic is automatically routed to other data centers, ensuring business continuity and minimum disruption to business operations.
Broadcore’s Communications-as-a-Service (CaaS) includes business class IP telephony, unified voicemail, instant messaging, presence, conferencing, mobility, video calling, call Center, call recording, call accounting, SIP trunking, managed broadband access with Quality of Service (QoS) guarantee, and custom business process integration.
Broadcore is a provider of hosted unified communications services for businesses. Through an extensible, highly scalable IP communications system, Broadcore offers a unified communications platform for voice (VoIP), data, and mobility communications across the enterprise and multi-location businesses. Broadcore’s solutions allow the enterprise to increase employee productivity, accelerate business processes, and improve customer care through tight integration of dispersed communications endpoints for office, mobile, or call center employees.
Broadcore offers lowered total cost of communications ownership by assuming the cost burdens associated with data redundancy, infrastructure expansions, technology obsolescence risks, system scalability, and new feature integration and updates. By removing the costs associated with infrastructure and additional IT staff to maintain increasingly complex communications technologies, Broadcore allows its clients and their IT organizations to focus on their core competencies while remaining current with the latest communications technologies.
With over twenty years of providing telephony communications and hosted UC to over 120,000 users, Broadcore offers faster and easier deployment of communications capabilities within the enterprise, resulting in employee productivity and business agility with minimum interruption to business operations. For more information about Broadcore, visit: http://www.broadcore.com.
Broadcore, EVP Marketing Strategy