“Conversation Monitor Plus is helping creating the true ‘listening organization’ with information flowing from all sources in the conversation made actionable with a full set of tools for all users,” said Rob Key, founder and CEO of Converseon.
New York, NY (PRWEB) October 20, 2010
Converseon, the leading international full-service social media consultancy, today announced the release of Conversation Monitor Plus™ the first category leading social media monitoring platform to offer the full Twitter Firehose - or approximately 90 million tweets per day.
Conversation Monitor provides real time listening into online conversations for customer service, public relations, campaign engagement, reputation management and more with near real-time indexing and display, cleaner datasets and an improved interface and search functionality.
Conversation Monitor Plus is among the first social media monitoring tools to include the full Twitter Firehose that includes more than 90 million tweets per day. The new product enhances Converseon's listening offer, who was cited as a leader in the recent independent report "The Forrester Wave™: Listening Platforms, Q3 2010,"Forrester Research, Inc., July 12, 2010. The company is the only vendor included in the Forrester report with full access to Twitter's Firehose. .
"Adding access to the Twitter's full data set and providing enhanced filtering technologies significantly improves the quality and quantity of the information available to our clients," said Rob Key, founder and CEO of Converseon. "New features like streaming view, response notes and improved search functionality, make the information more actionable throughout the listening organization."
The new product offers many additional benefits to existing Conversation Monitor clients, including:
- Cleaner datasets - enhanced filtering technologies will significantly increase data relevancy
- Near real-time search - data is captured, indexed and displayed in near real-time
- Enhanced search - improved internal search functionality makes it easier to find and follow specific conversations
- Streaming view - users can view record details or measure volume spikes with one click
- Workflow enhancements - team members can communicate and collaborate on important conversations
- Response notes - teams can track outbound engagement and re-purpose responses
"Conversation Monitor Plus is helping creating the true 'listening organization' with information flowing from all sources in the conversation made actionable with a full set of tools for all users," added Key. "This announcement is just the latest of what will be a series of new product and service announcements over the next several weeks to help enhance our industry leadership and fulfill our mission of helping our clients infuse the value of social intelligence and media across the enterprise to meet business objectives."
According to the company, the upgrade is free to all current Conversation Monitor installations.
Founded in 2001, Converseon is a leading independent full-service social media agency providing management consulting, activation, research and listening tools, that provides the technologies, organizational consulting and services required to help brands harness the power of social media to meet business objectives.
Among Converseon's many recognitions is the 2009 SAMMY Award for Best Social Media Agency. Headquartered in New York, Converseon's team extends to Detroit, San Francisco, London, Switzerland, Copenhagen and Australia. For additional information please contact Converseon at firstname.lastname@example.org or learn more about Converseon at http://www.converseon.com, http://www.twitter.com/converseon or blog.converseon.com.