We were in need of a scalable, cost effective call center software with a feature rich ACD to expand from our existing Cisco based infrastructure
Fredericton, NB (PRWEB) October 21, 2010
East-European Communications Services, a provider of telecom services since 1995, announces the successful upgrade of its contact center technology platform with the deployment of Q-Suite 5.0, a leading call center software for Asterisk. By deploying Q-Suite 5.0 with its powerful ACD and Predictive Dialer, East-European Communications Services is enhancing the functionality of its contact center in order to improve service offerings, increase productivity and lower operating costs.
In addition to its advanced call center ACD with skills-based routing and efficient self-pacing Predictive Dialer, Q-Suite 5.0 offers an industry leading multi-language Script Builder for developing agent-customer interaction scripts. This upgrade permits East-European Communications Services to easily collect and analyze real-time and historical call data, develop the dynamic scripts demanded by its wide-ranging client base, integrate efficiently with their back-end databases, make cost effective use of telecom trunks, utilize at-home agents, as well as analyze other information to improve organizational performance.
"We were in need of a scalable, cost effective call center software with a feature rich ACD to expand from our existing Cisco based infrastructure," says Sergii Tkachov, Chief Development Officer of East-European Communications Services. "We were looking for an open and functionally rich contact center technology platform to co-exist with our existing Cisco deployment and at the same time give us the flexibility of implementing a wider range of strategies to improve and expand our services. Our initial field tests of Indosoft call center software confirmed Q-Suite 5.0 as the most advanced, highly functional and feature-rich call center solution for Asterisk. But what really impressed us was the unique support we received during the implementation process. With the ability to exercise full control over the technology platform, we placed a number of demands on the call center software. At each point, Indosoft demonstrated the industry leadership of Q-Suite 5.0 as a call center software by fully meeting our demands."
"East-European Communications Services is creating a winning call center strategy with its recent deployment of Q-Suite 5.0 call center ACD software," says Gabe Bourque, VP at Indosoft. "In Asterisk you have a proven, well supported next-generation telephony platform sustained and supported by Digium. In Q-Suite 5.0, you have an out of the box call center software that provides you with all the features necessary for a next-generation contact center. Asterisk-based architecture makes Q-Suite 5.0 ideally suited for migrating from legacy to IP platforms. Q-Suite 5.0's Web Interface, rich API and Agent Session Controller for Windows allow for the preservation of all features from such legacy platforms while providing the additional new features found in IP telephony. East-European Communications Services clearly recognizes the value of this call center software for Asterisk and the resulting agent efficiencies, improved results and enhanced customer service that can be achieved. With this new deployment, they are positioned to deliver meaningful results."
About East-European Communications Services
East-European Communications Services is a Ukrainian based, privately held communications company that specializes in managed inbound and outbound customer service for its clients in the insurance, travel, health, financial and related industries.
About Indosoft Inc.
Indosoft, Inc. is a global provider of call center ACD software for Asterisk. It has been deploying call center software and IP-PBX to medium and large contact centers around the world for over ten years. It also licenses its ACD for Asterisk with .NET and socket library to enterprises utilizing Asterisk in their product line. Indosoft has been making available Q-Suite 5.0 call center ACD software for private label contact center technology solutions.
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