iET Solutions Becomes the First Service Desk Vendor Awarded PinkVERIFY™ 3.1 Certification for Twelve ITIL Processes

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iET ITSM Successfully Passes Pink Elephant’s ITIL V3 Assessment and Achieves PinkVERIFY Status

PinkVERIFY 3.1

"PinkVERIFY and their consultants have assessed almost every tool on the market and have agreed that iET ITSM is the first tool to satisfy all PinkVERIFY 3.1 criteria for twelve ITIL V3 processes."

iET Solutions, a leading global supplier of IT Service Management and Software Asset Management solutions, today announced the successful assessment and certification of iET ITSM, iET Solutions’ IT Service Management (ITSM) solution, for twelve ITIL processes through Pink Elephant, the world’s top supplier of ITIL and ITSM conferences, education, and consulting services. iET ITSM was assessed and certified as PinkVERIFY 3.1 compatible on twelve ITIL processes, making iET Solutions the first ITSM software vendor to achieve this many certifications.

“The ITSM market is increasingly competitive and with over 70 other vendors in this industry, vendors must always look for new ways to set their solutions apart. That’s why PinkVERIFY is one of the strongest ways to prove the abilities of your tools,” said Walter Elliot, President and CEO of iET Solutions. “Pink Elephant’s PinkVERIFY, the most mature and rigorous tool certification program in the world, and their experienced consultants have assessed almost every tool on the market and have agreed that iET ITSM is the first tool to satisfy all PinkVERIFY 3.1 criteria for twelve ITIL V3 processes.”

According to PinkVERIFY, iET ITSM meets 100% of the PinkVERIFY 3.1 general, core, and integration suitability requirements for the following ITIL V3 processes:

  •     Incident Management
  •     Problem Management
  •     Change Management
  •     Service Asset & Configuration Management
  •     Request Fulfillment
  •     Knowledge Management
  •     Service Level Management
  •     Release & Deployment Management
  •     Service Portfolio Management
  •     Service Catalog Management
  •     Event Management
  •     Availability Management

iET Solutions provides the industry’s most flexible and comprehensive, out-of-the-box IT Service Management (ITSM) solution, available both on premise and Software as a Service. Fully integrated, highly configurable and built to scale, iET ITSM can easily meet any organization’s needs. With additional modules for ITIL process analysis and optimization, Smartphone accessibility, CTI integration, and entitlement-based software asset management, iET Solutions offers the most complete package for continual service improvement.

About iET Solutions
iET Solutions is a leading global supplier of IT Service Management and Software Asset Management solutions for mid-size and large enterprises. By combining the most flexible, fully integrated out-of-the-box IT Service Management (ITSM) solution, built from the ground up around ITIL best practices, with additional modules for process analysis and optimization, Smartphone accessibility, CTI integration, and entitlement-based software asset management, iET Solutions offers the most complete package for continual service improvement. More than 51,000 users in 26 countries partner with iET Solutions to streamline service operations, enhance customer service, improve profitability, and reduce costs. Headquartered in Framingham, MA, iET Solutions maintains offices in Germany, Great Britain, and North America. For more information, visit http://www.iet-solutions.com or call 1-800-438-1850.

About Pink Elephant
Pink Elephant leads the way in IT Management best practices. Operating through many offices across the globe, it is the world’s #1 provider of ITIL and ITSM conferences, education and consulting services. To date, more than 200,000 IT professionals have benefited from the organization’s expertise. Pink Elephant has championed the growth of ITIL worldwide since its inception in 1989, and was selected as an international expert to contribute to the ITIL V3 project as authors of the Continual Service Improvement book and through representation on the International Exam Panel. For more information, please visit http://www.pinkelephant.com.

iET® is a Registered Trademark of iET Solutions, LLC. All other brands or products are trademarks or registered trademarks of their respective holders and should be treated as such. Copyright © 2010 iET Solutions. All rights reserved.

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Melissa Higgins
iET Solutions
508-270-7000 ext. 7030
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