Pulaski/White Rural Telephone Cooperative Honored with Prestigious PPM Award

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Proactive Plant Management Award Recognizes Innovative Telecommunications Providers

Pulaski/ White uses M4 for our outside plant additions, moves or changes. These changes flow to the CPR module for the accounting of the work orders

Pulaski/White Rural Telephone Cooperative, headquartered in Star City, Indiana, is the recipient of the 2010 Proactive Plant Management (PPM) Award in recognition of the company’s significant work in streamlining operations and enhancing customer service. The PPM Award, given annually at Mapcom Systems’ M4 Users Conference in Richmond, Virginia, spotlights innovative telecommunications leaders who maximize the capabilities of M4 Solutions to manage their operations. The M4 Users Conference took place on October 5-7, 2010.

“With the integration of Pulaski/White’s billing system and the M4 Solutions’ Dispatch module and CPR module, Pulaski/White is able to track all service orders, trouble tickets, and technician locations. Work order information flows through their accounting system, greatly simplifying the entire process,” stated Al Uhryniak, Quality Manager at Mapcom Systems, who reviewed the Pulaski/White’s case study at the M4 Users Conference.

“Pulaski/ White uses M4 for our outside plant additions, moves or changes. These changes flow to the CPR module for the accounting of the work orders”, said Mark Dickerson, Plant Manager. “We now use M4 Dispatch Manager for sending trouble tickets and service orders from our billing system directly to the plant technicians in their vehicles. This saves errors and provides immediate tracking of the orders in our billing system. Pulaski/White is in the process of adding NAVTEQ land base maps for our fiber expansion project. The new maps will give us an accurate location for planning our FTTH build into the surrounding communities”, added Dickerson.

Mark Dickerson, Plant Manager, accepted the award on behalf of Pulaski/White. Previous recipients of Mapcom’s annual PPM Award include: Copper Valley Telephone, based in Valdez, Alaska; Twin Valley Telephone, based in Miltonvale, Kansas; Oxford Networks, based in Lewiston, Maine; SEI Communications, based in Dillsboro, Indiana; Armstrong Telephone, based in Butler, Pennsylvania; diversiCOM/Melrose Telephone, based in Melrose, Minnesota; Yadkin Valley Telephone, based in Yadkinville, North Carolina; and Lackawaxen Telephone, based in Rowland, Pennsylvania.

About Mapcom Systems
Mapcom Systems is the developer of M4 Solutions – a map-based Geographical Operations System (GOS) software suite that allows telecommunications providers to enhance their information flow by displaying data in a geographic view. The open-system approach enables users to integrate and correlate data from existing billing, accounting, GPS tracking and network monitoring applications with a geographically-correct land base map of all network elements in M4. Since 1971, Mapcom has developed one of the strongest reputations in the industry working with independents, cooperatives, fiber communities, and campus telecommunications providers of all sizes across the United States, Canada, Central America and the Caribbean. For more information, visit the Mapcom website at http://www.mapcom.com.

About Pulaski/White Rural Telephone Cooperative
Pulaski/White Rural Telephone Cooperative, originally formed in 1954, was one of the first companies in rural Indiana to offer dial tone service (as opposed to magneto), and one of the first to offer direct long distance dialing. Pulaski/White was a pioneer in the provision of mobile and one-party service. With 1500 access lines, Pulaski/White currently serves portions of Pulaski and White counties, and has a digital state-of-the-art central office and network system. The company provides telecommunications services via a fiber optic network including: high speed wireless internet access, high end video and home theater, mobile audio and video systems and other electronic devices. For more information, visit the Pulaski/White Rural Telephone Cooperative website at http://www.pwrtc.com.

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