The portfolio has global coverage and offers patent protection in the US, Canada, Europe and India. To illustrate adoption of the inventions, GTT Group has developed several claim charts available under non-disclosure agreement.
Portland, OR (PRWEB) October 21, 2010
Global Technology Transfer Group, Inc. (GTT Group) announces the availability of the Call Center Patent Portfolio.
The Call Center portfolio is comprised of eight US patents and 31 foreign counterparts that describe different technologies for enhancing a user experience at a call center. The described technologies include voice response programs that provide information to agents at the call center to enhance the user experience, technologies for providing information about a current or incoming phone call to agents or supervisors at the call center, technology for parsing voice communications, and technology for teleworking.
The in-bound call center market is implemented by three primary technologies: IVR (interactive voice response), ACD (automatic call distribution), and CTI (computer telephony integration). Often, the borders of these individual technology markets are blurred by all-in-one systems that integrate a number of the core call center technologies.
The inventions in the Call Center portfolio have been widely adopted in the call center industry. The portfolio has global coverage and offers patent protection in the US, Canada, Europe and India. To illustrate adoption of the inventions, GTT Group has developed several claim charts available under non-disclosure agreement.
GTT Group will be approaching potential buyers and providing materials explaining the strategic advantages for acquiring the portfolio. In addition, GTT Group’s patent experts will be available to discuss the strengths of the patent and evidence of use in the call center industry.
About Global Technology Transfer Group, Inc.
Global Technology Transfer Group, Inc. is a patent analysis and monetization services firm. GTT combines core competencies in patent analysis & valuation with its global network to deliver unparalleled results. GTT’s services include Patent Valuation, Patent Licensing Support, Patent Brokerage, Patent Acquisition, Patent-Leveraged M&A, Venture Financing, Technology Assessments and Strategic Patent Analysis. The company’s corporate headquarters are in Portland, Oregon, with representation in North America, Asia, and Europe. For more information, please visit GTT at http://www.gttgrp.com.
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