East Jefferson General Hospital Selects Kramer Healthcare Technologies RQi enterprise™ Revenue Cycle Solution

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East Jefferson General Hospital selects RQi enterprise™ revenue cycle solution to eliminate errors at registration, significantly reduce denials, and improve cash flow.

Kramer Healthcare Technologies(http://www.kramergroup.com/registration-quality-improvement.html) today announced that East Jefferson General Hospital, an over-300-bed acute care hospital in Metairie, LA, has selected RQi enterprise™ (Registration Quality Improvement). RQi is a web-based revenue cycle solution that detects and flags registration and patient visit errors at every point in the patient visit process.

In order to improve their registration accuracy, as well as build positive community relations through improved customer service, East Jefferson decided to search for an automated tool that would assist its patient registrars and coach them to correct their errors. RQi enterprise™ was selected for its robust rules engine and its combination of batch and real-time error detection, as well as its ease of use, depth of editing, and comprehensive reporting capability.

“With RQi enterprise™(http://www.kramergroup.com/rqi-enterprise.html) reviewing 100% of our registrations, our organization will realize a significant decrease in our payer denials and a substantial increase in cash flow,” said Stacy Collins, Director of Patient Access at East Jefferson General Hospital. “This will definitely have a positive impact on our community relations. With RQi enterprise’s™ real-time and batch quality assurance checking, our registrars will be able to correct registration data and make certain it’s accurate before the payor ever sees a bill. Cleaner registrations will lead to fewer denials and delays, which will seriously improve our cash collections.”

During the evaluation process, East Jefferson General Hospital grew interested in RQi enterprise™ because of its ability to create and track comprehensive rules through to point of billing. However, said Ms. Collins, “Our most important selection criteria was that our future QA partner needed to show diligence in understanding our registration needs. Out of all the products on the market today, RQi enterprise™ provides the best fit for our organization.”(http://www.kramergroup.com/technology-central.html)

East Jefferson General Hospital will begin rolling out RQi enterprise™ at their Metairie, LA campus this fall. “To say we are excited is an understatement,” said Ms. Collins. “One of my top initiatives has been to give our patient access specialists the power to reduce registration errors. Our organization knows that it all starts with the patient, and we can’t wait to have the tools in place to make registration a more successful part of the patient experience. We’re confident that Kramer Healthcare Technologies will exceed our expectations.”

RQi enterprise™ is a healthcare registration solution that detects and flags registration and patient visit errors for correction, both upon admission and prior to discharge and billing. The RQi™ service line provides 100% data review for improved billing accuracy, improved employee accountability, instinctive workflow, and immediate feedback to the user. Each system is customized onsite to ensure maximum performance and customer satisfaction.

About Kramer Healthcare Technologies:
Kramer Healthcare Technologies is a revenue cycle services company specializing in web-based healthcare software solutions(http://www.kramergroup.com/rqi-enterprise.html) and dedicated client support and training. Kramer Healthcare Technologies experts provide tools that improve existing operations, increase employee proficiency, and enhance revenue cycle performance on a cost-effective basis with a significant return on investment across the entire revenue cycle. Visit http://www.kramergroup.com.

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Jena Eggert
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