Rochester, NY (PRWEB) October 27, 2010
Callfinity announced today an agreement with Broadview Networks to integrate its ContextIP contact center and call recording technologies with Broadview's silhouette hosted Voice over Internet Protocol (VoIP) phone system. As a result, silhouette service provider customers can make use of Callfinity's industry-leading call routing, queuing, recording, and reporting functionality as an integrated solution for their small-to-medium business (SMB) customers.
Callfinity provides comprehensive solutions for the operation of call centers of all sizes, in on-premise, hosted service, and HybridHostedTM Software as a Service (SaaS) model. "We're excited to have partnered with a leading provider of hosted, multitenant VoIP platforms for service providers. silhouette and ContextIP are a perfect fit together," said Mike Marlow, Vice President of Callfinity's Carrier Division. "We look forward, with great optimism, to a successful and long-lived business relationship."
Ken Shulman, chief technology officer of Broadview Networks adds, "Our partnership with Callfinity enables Broadview Networks to deliver a fully-featured, hosted application with maximum flexibility to customers of all sizes. The fact that we can offer an easy-to-use, enterprise-grade call queuing and distribution platform without the need for upfront capital is a win-win for everyone. And ContextIP's intuitive and easy to use approach is perfectly aligned with silhouette's design philosophy."
Both companies expect integration to be complete this year.
Callfinity provides the easiest-to-use intelligent telecommunications applications for contact centers, service providers, and enterprises. Since 1999, over 300 customers in six countries around the world have selected Callfinity's on-premise systems, hosted services, and hybrid-hosted solutions. For more information about Callfinity, please visit Callfinity's Web site at http://www.callfinity.com. Callfinity is a registered trademark of Callfinity, Inc.