SutiSoft Announces Collaboration Software to Enhance Your Customer's Support Experience

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SutiSoft releases SutiTalk™ v2.1, a SaaS based collaboration solution that provides customized helpdesk and survey management solutions for all types of businesses.

SutiTalk Flow

Online communities are increasingly becoming the hub of learning and innovation. SutiTalk enables companies to lower costs of customer support and improve their connectivity with customers - said N.D. Reddy, founder and CEO of SutiSoft, Inc.

SutiSoft, Inc., a trusted provider of On-Demand, Software as a Service (SaaS) and Enterprise application software, announces the release of its Customer Support Solution “SutiTalk™”. SutiTalk creates a collaborative platform for companies and customers to directly communicate with each other. The Survey module enables companies to create personalized surveys to gather information/opinions from globally distributed customers and users.

SutiTalk helps reduce the number of calls to helpdesks by providing a collaborative environment for support, discussions, and information sharing. The solution allows your customers and prospects to post/share ideas, issues, praise, and comments regarding your organizations products and services. Based on the topic and area, the posts are routed to the appropriate individual/s within your organization for action.

“ Online communities are increasingly becoming the hub of learning and innovation. SutiTalk enables companies to lower costs of customer support and improve their connectivity with customers - said N.D. Reddy, founder and CEO of SutiSoft, Inc.”

Key Features Include:

  • Customized Helpdesk
  • Complete Branding
  • Third-party Login
  • Anonymous Posts
  • Post Topics with Attachments
  • Bugzilla Integration
  • Subscription Notifications
  • Custom Surveys
  • Groups & Member Management
  • Publish & Review Survey Results

What you can do:

  • Post Topics                
  • Assign Topics             
  • Reply to Topics                
  • Create Surveys
  • Distribute Surveys
  • Collect & Analyse Responses

Users are able to post their Questions, Problems, Ideas, and Praise as Topics for a specific product/ service by logging into SutiTalk with their registered credentials or third-party accounts. Users can also post topics anonymously without logging-in. Posted Topics are displayed on the user's and administrator’s dashboard. Users can seek replies and follow Topics to track all activity being performed Topics are assigned to designated employees in the company for resolution & reply. Replies posted are displayed on the respective dashboards. The Survey module allows users to create custom Surveys and add distribution lists for sending surveys to customers or prospects. Automated email notifications are sent to respondents requesting their participation. Responses collected can be reviewed and analysed to fully understand the data.

SutiTalk is available in various pricing plans starting at $99/mo for 2 administrators. For more information, visit http://www.sutitalk.com.

About SutiSoft Inc.
SutiSoft Inc. is a privately held company founded by N.D. Reddy, a successful Entrepreneur with over 30 years of experience in both the Hardware and Software industry as a Founder, and CEO. The Company's leading edge enterprise/SaaS application software products range from business productivity solutions such as Expense Management, Document Control Systems, Governance, Risk and Compliance, and Enterprise Security Solutions. The company's products are developed using Java, Flex, AJAX and other cutting-edge technologies which allow SutiSoft to retain its core values which are Simple, Scalable, Secured, and Seamless. Headquartered in Los Altos, California USA, SutiSoft has offices in Northern California, India and Japan.

Additional information is available at http://www.sutisoft.com

Contact:
Tim Stainken, VP Sales
SutiSoft, Inc
4984 El Camino Real, #200
Los Altos, CA 94022        
(650) 969-7884 x411
tstainken(at)sutisoft(dot)com

Contact:
Carol Slone, Public Relations
SutiSoft Inc.
4984 El Camino Real, #200
Los Altos, CA 94022        
(650) 969-7884 x415
cslone(at)sutisoft(dot)com

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Tim Stainken
SutiSoft Inc.
(650) 969-7884 x411
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