Now salon and spa customers will have the opportunity to offer feedback about their experience from the convenience of their phone, before they leave the premises.
Boston, MA (PRWEB) October 26, 2010
ON THE SPOT SYSTEMS, a mobile systems provider, today announced that they have developed a custom branded and designed survey tailored specifically for salons and spas for their SURVEY ON THE SPOT mobile survey app.
“The SURVEY ON THE SPOT application has been a huge success in the restaurant industry since we launched it last year,” said ON THE SPOT SYSTEMS Co-founder and CEO Geoff Palmer. “Salons and spas rely heavily on customer satisfaction. Now salon and spa customers will have the opportunity to offer feedback about their experience from the convenience of their phone, before they leave the premises.”
SURVEY ON THE SPOT allows businesses to easily create custom branded surveys to instantly capture customer feedback from their customers’ mobile devices, including iPhones, iPods, iPads, BlackBerrys, Androids and other smartphones. Salon or spa staff can receive instant management ‘service alerts’, view reports on the web, build email marketing lists and provide rewards to their customers for completing surveys.
Joi Salon and Spa Escape, one of Boston’s premier salons, will begin offering their customers a custom SURVEY ON THE SPOT survey beginning in November.
“We are very excited to start using SURVEY ON THE SPOT at Joi,” said Joi Salon and Spa Escape Owner Erica Harris. “We are constantly looking for ways to enhance the customer experience at Joi. Being able to gather comprehensive feedback from our customers in real time will help us to ensure that every customer leaves Joi feeling refreshed, rejuvenated and happy.”
Beyond collecting surveys, SURVEY ON THE SPOT’s comprehensive real-time automated reporting provides quantitative data. Businesses can easily customize the survey application to what their needs are, analyze individual or aggregated surveys, and build email marketing lists. The SURVEY ON THE SPOT iPhone survey app is currently being used successfully by restaurants, chauffeured ground transportation companies, and fitness facilities. The mobile survey system is an essential tool for any customer-focused industry, from retail, hospitality and transportation to healthcare, government and utilities.
About ON THE SPOT SYSTEMS ON THE SPOT SYSTEMS develops mobile systems to enable businesses to gather customer insights and service feedback wherever and whenever it is needed. SURVEY ON THE SPOT enables retailers and other service focused organizations to capture in-the-moment customer feedback cost effectively. Utilizing iPhone, iPad, iPod touch, and smartphone technology, our surveys provide on-site insights including photos and text commentary. The system also features service alerts, digital coupons and rewards, and automated data reporting via the web.