Despite the national economic uncertainty, the demand for our HumanTouch platform over the last year has enabled us to secure new funding, partners, employees and customers, including several Fortune 500 companies
Indianapolis, IN and Austin, TX (PRWEB) October 27, 2010
Interactions Corporation, a provider of innovative customer care technology for automated voice platforms and other interactive systems, based on its patented HumanTouch™ technology developed in Carmel, Indiana, announced today plans to expand its workforce in Indianapolis and Austin. In response to an expanding customer base and seasonal demand, The Company expects to hire for approximately 250 additional positions in the 4th Quarter and the beginning of next year.
“Despite the national economic uncertainty, the demand for our HumanTouch platform over the last year has enabled us to secure new funding, partners, employees and customers, including several Fortune 500 companies,” said Mike Iacobucci, President & CEO of Interactions. ”We’re delighted to be able to announce another round of hiring to retain additional ‘intent analysts,’ the people who literally provide the ‘human touch’ that maximizes the power of our technology.”
HumanTouch works with and enhances existing IVR (Interactive Voice Response) platforms, speech, and web applications to provide a truly natural, conversational self-service experience. Supplemented by a small pool of human “intent analysts,” who provide an additional layer of understanding, the technology provides a superior experience to any other system or service on the market today.
Further information on these positions is available
at http://www1.interactions.net/cms/?q=careerspage. Required skills for intent analysts include video game-like dexterity and quickness, keen listening ability and an attention to detail and accuracy. Pay rate is based on performance in correlation to speed and accuracy, and weekly bonus opportunities are available for top performers. Qualified applicants will work as full or part-time employees, providing flexibility to job candidates, as well as allowing Interactions to scale its pool of intent analysts according to the seasonality and demand of its business. An in-depth and paid training course is provided by the Company and required before commencement of work. Approximately two-thirds of the positions will be in Indiana, with the remainder in Austin, Texas.
“The expected consumer holiday rush, along with a consistent increase in demand from our customers, necessitates that we expand our workforce with a relatively large number of intent analysts” according to Iacobucci.
The company received an investment from the Indiana Economic Development Corporation (IEDC) in 2006 and has continued to utilize its Carmel, Indiana offices as the site for its technology center.
The Interactions platform is built to both realize the value and benefits of automation, while delivering an unprecedented level of understanding and an engaging customer experience. The Company’s patented technology captures virtually any data -- including email address, login IDs, product and problem descriptions -- and it can even interpret free-form responses. These applications are more resilient to background noise, accents, and other factors that degrade the performance of traditional speech recognition systems and frustrate callers.
Actual recordings of customers experiencing the Interactions difference can be heard at http://www.interactions.net.
Interactions’ mission is to improve the quality and economics of customer care. Its patented HumanTouch™ technology brings an unprecedented level of understanding to automated voice platforms and interactive systems enabling a consumer experience that’s like a natural conversation. Serving a growing customer roster of industry leading brands, the Company’s corporate headquarters is based in Boston (Franklin), Mass., with its technology center located in Indianapolis (Carmel, IN), along with additional offices in Austin, TX. Interactions: Understanding Enabled™. For more information visit http://www.interactions.net
Contacts: Phil Gray, PGray(at)Interactions(dot)net 317-810-2800
or Josh Neckes, Josh(at)thunder11(dot)com 212-362-1307