Credit Union Benefits from Workforce Optimization Solution

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With its ten branch locations in Corpus Christi, Texas, NavyArmy Federal Credit Union has effectively utilized the TMS to help them improve their workforce optimization at the retail branch operation.

Financial Management Solutions, Inc. (FMSI) is pleased to announce NavyArmy Federal Credit Union’s (NavyArmy) recent successes with the FMSI Teller Management SystemTM (TMS). With its ten branch locations in Corpus Christi, Texas; NavyArmy has effectively utilized the TMS workforce optimization application to help them adjust retail branch staffing levels to be more in-line with member traffic patterns.

When NavyArmy implemented the outsourced TMS software application, they were able to identify and quantify inefficiencies in their branch network through detailed monthly reports. Many of their branches were overstaffed during times when their traffic patterns were extremely low. The TMS reports showcased this and provided management with the associated impact on non-interest operating expenses.

Ultimately, the TMS reports and its streamlined scheduling engine helped NavyArmy make and implement the specific decisions to adjust their teller-line staffing levels, which resulted in significant savings across their branch network. AVP of Operations at NavyArmy, Terri Young, described the experience by stating, “The Teller Management SystemTM provided us with the decision-support reports we needed that led to a decrease in our labor cost per transaction by $0.10 over the past year. Our members were fine with our adjusted staffing levels and our executive team was very pleased to see the savings.”

About NavyArmy Federal Credit Union

NavyArmy Federal Credit Union was chartered on January 28, 1955 as Naval Employees Corpus Christi Federal Credit Union. Over the years, through careful management, outstanding customer service and supportive membership, they have grown to be become the largest credit union in the Corpus Christi area. For more information, please go to

About Financial Management Solutions, Inc. (FMSI)

Located in Atlanta, GA and established in 1990 FMSI provides easy-to-use, yet sophisticated, business intelligence systems – The Teller Management System™ (TMS), The ContactCenter Management System (CMS) and The Lobby Tracking SystemTM (LTS) – that allow you to manage and staff to meet service and sales needs like never before. We offer you the ability to schedule your team throughout your branch network, and to manage them through easy to read color graphics and succinct management reports.
FMSI provides performance management information exclusively with financial institutions of all sizes. Visit the company’s Web site at or call 877.887.3022, to schedule a complimentary online demonstration of any of our products.

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Chad Davis
770-619-3443 ext. 227
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