The Cost of Telephoning Internationally Deters Small Businesses from Dealing With International Companies, Says Natterbox

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Communicating with customers or clients based overseas can be prohibitively expensive, which is factor that discourages many smaller businesses from targeting international markets, says Natterbox, a provider of innovative hosted call management services.

Communicating with customers or clients based overseas can be prohibitively expensive, which is factor that discourages many smaller businesses from targeting international markets, says Natterbox, a provider of innovative hosted call management services.

Email is the preferred method of communication for businesses who deal with companies in other countries and also for those whose offices are located across the world. This is due to the economic benefits in comparison to face to face or telephone liaison. However, when an answer is urgently needed or one of the individuals has not got access to the internet, for example when travelling, making a call is often the only way to correspond. When faced with the prospect of international call charges, negotiating a package with their current telecoms provider or even undertaking research to find a new service, businesses tend to either bear the additional costs or choose not to pursue trade overseas.

Telecommunications services that are hosted on the internet provide businesses with the opportunity to break free from location based restrictions, such as call charges and specific country and area coded numbers. However when committed to a provider, bills still often turn out to be expensive if large numbers of calls are being made and the cost of a conference call facility also needs to be considered.

The service from Natterbox is revolutionising the way hosted voice is offered. For a fixed monthly fee, per user, businesses can take advantage of unlimited calls to anywhere in the world and no minimum contract is required. Using Natterbox also removes the need for any software or hardware, meaning the installation and ongoing costs associated with in-house systems can be eliminated. When three or more people based in different locations need to speak on the phone, Natterbox's conferencing service can be utilised as part of the monthly cost and uniquely, the service can automatically ring the participants, allowing users to get on with their day and not worry about 'dialling in' at the correct time.

Neil Hammerton, CEO of Natterbox, said: "Telephoning abroad a number of times a week is costing businesses more than it needs to and although some hosted voice services are reducing costs, call charges can still mount up. This is restricting smaller companies, who might otherwise want to break into international markets, from pursuing business with new overseas clients. I don't believe small businesses should be penalised for wanting to expand so Natterbox offers a fixed fee for unlimited usage, no contract tie-in and because the service is hosted in the internet cloud there are no software or hardware costs."

For more information about Natterbox's SIP trunking, small business PBX and other range of services, please visit Natterbox.com

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Pete Goold
Natterbox
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