Leading Auto Insurer’s Legal Firm to Present “Electronic Transactions and Claims Issues” at the 2010 ESRA Conference

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How can the risks of electronic transactions be minimized? How reliable are electronically signed documents? Have organizations been successful enforcing e-signed documents during legal disputes? These questions and more will be answered by a member of this leading auto insurer’s legal counsel at this year’s Electronic Signatures and Records Conference (ESRA), says Silanis Technology.

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With the average lawsuit costing $100,000 and up, the goal is to persuade parties up-front that it is not worth their time to try to disavow a contract because it was executed electronically.

How can the risks of electronic transactions be minimized? How reliable are electronically signed documents? Have organizations been successful enforcing e-signed documents during legal disputes? These questions and more will be answered by a member of this leading auto insurer’s legal counsel at this year’s Electronic Signatures and Records Conference (ESRA), says Silanis Technology.

Mr. Frank Zacherl, Partner at Shutts Bowen LLP, will draw from five years of experience using electronic signature to capture customer signatures in insurance applications over the web, and share best practices for handling customer inquiries and preventing legal disputes involving electronic transactions, and preparing for court should a settlement not be reached.

“Prior to rolling out electronic signatures and electronic transactions, organizations should put a plan in place for responding to the concerns of customers and attorneys, and quickly resolving potential legal disputes,” said Zacherl. “With the average lawsuit costing $100,000 and up, the goal is to persuade parties up-front that it is not worth their time to try to disavow a contract because it was executed electronically.”

During this 35-minute presentation scheduled for Tuesday, November 9, 2010 at 3:40 pm, Mr. Zacherl will discuss the importance of:

  • Training representatives and agents on how to field customer questions
  • Directing customers to an organization’s website where they can get additional information about the security, legality and enforceability of electronic signatures
  • Ensuring that there is someone within the organization who can handle the more complex or involved questions that may come up
  • Preparing legal documents in advance so that the strongest defense possible can be quickly gathered should a dispute arise
  • Securing subject matter experts within the organization and the e-signature provider in advance

More Information on the Conference

About Silanis
Silanis' solutions have processed hundreds of millions of e-signatures since the company was founded in 1992 (50 million in 2010 alone), making it the most widely used e-signature solution. The world’s largest insurance and financial services companies, government agencies, and service providers depend on Silanis to accelerate business transactions and reduce costs while improving compliance with legal and regulatory requirements. The company’s on-premise, cloud and SaaS e-signature solutions eliminate manual, paper-based processing to enable e-commerce and e-government transactions to be executed fully electronically from start to finish.

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Mary Ellen Power
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