Irving, Texas (PRWEB) November 2, 2010
Resolvity has been invited to speak at the Speech Technology magazine’s online roundtable: “Winning Strategies for Hosted IVR/Speech Solutions” on November 18, 2010.
Jim Campbell, Regional Sales Director for Resolvity, will be joined by representatives from Verizon, Nuance, CSG Interactive and DMG Consulting in a panel discussion about how leading cloud-based IVR solutions providers are enabling organizations engage their customers and prospects in personalized multimodal interactions. The scope of the discussion includes both inbound and outbound interactions.
Presenters will describe tactics and strategies to improve touch-tone and speech IVR solutions. Each company provides products and services that enable enterprises to continuously improve user adoption, automation rates and customer experience.
Topics to be covered in the webcast include:
- How hosted/cloud-based IVR drives continuous improvement, innovation and an outstanding customer experience.
- How the scalability and reliability of hosted IVR solutions reduce servicing costs and minimize business risk.
- How to use hosted IVR/speech solutions to find the optimal balance between self-service and live-agent support.
- How to use hosted solutions to build a cost-effective, multi-modal self-service IVR strategy.
To register for this informational one-hour Web seminar click on the link below:
To view this Webinar at a later date link to:
Resolvity’s on-demand IVR solutions help companies save money and enhance customer satisfaction by automating a wide variety of customer support calls. Resolvity solutions range from simple touchtone IVRs to sophisticated speech-enabled applications for call-routing, customer care, technical support, and product support. The company has extensive experience in deploying IVRs in the high-tech, telecom, cable MSO , financial services, insurance and healthcare industries. Media contact 972-518-0863 or info(at)resolvity(dot)com. Please visit us on-line at http://www.resolvity.com.
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