Houston-Based KelseyCare Advantage Plan Again Receives Top Rating from Medicare

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KelseyCare Advantage Plan's five-star member service helps provide comfort for Houston-area Medicare patients as the health care landscape experiences significant changes in 2011.

With so many sweeping and often confusing health care changes taking place, there is comforting and consistent news for Houston-area Medicare beneficiaries. KelseyCare Advantage has earned Medicare’s highest member satisfaction rating for the second consecutive year, a key quality indicator for Medicare beneficiaries who may be reviewing their health plans in advance of the open enrollment season which begins on Nov. 15.

According to the annual Consumer Assessment of Health Care Providers and Systems (CAHPS) survey released by Medicare, KelseyCare Advantage is one of the highest-rated Medicare Advantage plans in the Houston area.

“With so much confusion surrounding health care today, we’re thrilled that our KelseyCare Advantage plan received the highest possible rating for member satisfaction. Coupled with the high marks it received from our members for excellence in physician communication and health plan quality, we know our members feel they are receiving outstanding quality care that is of good value,” said Marnie Matheny, President of KelseyCare Advantage.

The survey awards one to five stars (five being the best) in a number of areas, including customer service, health care quality and health outcomes, as well as physician communication. For the second year in a row, KelseyCare Advantage has earned a five-star rating in health plan quality, according to the annual Medicare CAHPS survey.

KelseyCare Advantage also received a five-star rating in each of the following categories:

  •     Doctors who communicate well
  •     Access to primary care physicians
  •     Customer service
  •     Overall rating of health care quality
  •     Overall rating of plan for responsiveness and care
  •     Screenings for breast cancer, colorectal cancer, osteoporosis, cardiovascular care and diabetes care
  •     Vaccines for flu and pneumonia
  •     Member experience with the drug plan

Member satisfaction survey results are published in the 2011 Medicare & You handbook. The publicly reported results help beneficiaries evaluate and choose a Medicare plan according to member satisfaction ratings.

KelseyCare Advantage is not a Medicare supplement and it does not replace Medicare. KelseyCare Advantage is a Medicare Advantage plan offered through a contract with the federal government to provide all of the health care coverage a customer is entitled to under Medicare, and more. When beneficiaries choose KelseyCare Advantage, they receive all of their Medicare benefits, including drug coverage, at less cost than comparable Medicare supplements.

To find out how to become a member of KelseyCare Advantage, please call (713) 442-CARE or go to http://www.kelseycareadvantage.com.

About KelseyCare Advantage
Based in Houston, Texas, KelseyCare Advantage is a Medicare Advantage plan operated by KS Plan Administrators. The cornerstone of the KelseyCare Advantage provider network is Kelsey-Seybold Clinic. KelseyCare Advantage is available to Medicare beneficiaries who have Medicare Part A and Part B, who do not have End-Stage Renal Disease and live in the KelseyCare Advantage service area of Harris County, Fort Bend County, Montgomery County and Galveston on the Mainland. KelseyCare Advantage offers four plans, which include KelseyCare Advantage Essential, KelseyCare Advantage Rx, KelseyCare Advantage Essential+Choice and KelseyCare Advantage Rx+Choice.

Steve Hill

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