Rokstok Implements Liveperson & Improves Customer Service Reviews

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Rokstok, a leading online diamond marketplace, has implemented Liveperson technology to enhance consumers’ shopping experience.

That's why we thought it was so important to implement live chat on our site. We want to be able to answer whatever type of questions someone may have.

Millions of people today shop online for jewelry, especially for engagement rings and wedding rings. The Internet has helped to bring together more affordable and customizable options that were once out of reach for the average consumer. When shopping online, having someone you can immediately pose questions to and get answers from can be a valuable tool. Rokstok has now implemented a live chat feature on their site, in an effort to meet the needs of shoppers who may have additional questions and require live assistance.

“It’s only natural that people have questions when they are shopping for unusual engagement rings and wedding rings,” explains Andrew Moquin, president and CEO of Rokstok, an online global marketplace for jewelry, including diamonds and rings of all kinds. “That’s why we thought it was so important to implement live chat on our site. We want to be able to answer whatever type of questions someone may have.”

The Rokstok site features live chat from LivePerson, a company that helps over 7,000 companies meet such needs. Their service has over 30,000 experts around the world who can provide information and answer questions. Their jewelry experts are available through the Rokstok site at all hours, to answer questions regarding engagement rings, wedding rings, and all other types of rings.

“This is just one more method we are using in our quest to become a leader in the jewelry marketplace,” adds Moquin. “We have experts who are ready, whenever our customers are.”

About Rokstok:
Rokstok is a comprehensive online jewelry marketplace that brings together diamond wholesalers and jewelry customers. It specializes in helping meet people’s needs for high-quality diamonds, engagement rings, wedding rings, custom designs, Tacori products and more. Combined, its staff members have over 40 years of experience in the industry and are all trained by the Gemological Institute of America. To learn more about Rokstok, visit the website at http://www.rokstok.com.

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Andrew Moquin
Rokstok.com
1-888-296-4890
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