“Giva’s new visual reporting tools have allowed us to reduce the amount of time we spend running daily, weekly and monthly reports by approximately 35%”, said Steven Marks, Chief Information Officer, Sills Cummis & Gross, a top 200 law firm.
Santa Clara, CA (PRWEB) November 2, 2010
Giva, Inc. Launches IT Help Desk/Service Desk Visual Reporting Tools to Lower Labor Costs and Rapidly Identify Trends and Patterns
Giva® announces the industry’s first visual reporting tools for Information Technology Help Desk/Service Desks. Real-time reports with high volumes of complex data sets can be generated within seconds, allowing managers to instantly identify emerging trends and patterns to facilitate better and faster decision making. Most of the real-time visual reports run in ten seconds or less with visual representation of data and drill-down capability.
“Giva’s new visual reporting tools have allowed us to reduce the amount of time we spend running daily, weekly and monthly reports by approximately 35%”, said Steven Marks, Chief Information Officer, Sills Cummis & Gross, a top 200 law firm. “This translates directly into lower labor costs and higher quality information. We can see our IT service metrics more visually and with detailed granularity.”
The new reporting tools feature full color, high contrast charts and graphs that allow for more graphically driven data presentation to better understand relationships between all the call data. Metrics, business analytics and key performance indicators (KPIs) are now displayed with more graphs and charts and allow CIOs, IT directors and IT help desk managers to better identify emerging problems, issues, trends and patterns so that systemic changes can be made. Giva’s visual reporting tools are available for all of Giva’s ITIL compliant modules including IT help desk, problem management, incident management, knowledge base, asset management, IT change management and software license compliance.
This release significantly benefits law firms, hospitals, healthcare organizations and professional service firms which like to focus on increasing first contact resolution, increasing customer satisfaction, decreasing call volume with root cause analysis and exceeding service level agreements (SLAs). Giva’s visual reporting tools make identifying trends and patterns easier and quicker and with less time building, running and reviewing reports. CIOs and IT leaders can also finally measure differences in performance between individuals and teams with data driven objectivity to know who to reward, who to warn and who to terminate.
“Reporting and dashboards are significant Giva differentiators and areas in which Giva will continue to provide industry innovation”, said Ron Avignone, founder of Giva, Inc. “This new release continues to set us apart and further establishes Giva as an ITIL compliant IT help desk, knowledge base, change management and asset management industry leader”.
Learn more by taking a tour of Giva’s IT help desk reports, charts and graphs or sign-up for a no obligation 30 day trial of Giva.
Giva is an award winning provider of SaaS (Software-as-a-Service) Web-based ITIL Help Desk, Customer Service/Call Center and Service Desk cloud based computing services. Giva’s visual reporting tools, management dashboards and intuitive design, make it very powerful and at the same time very easy-to use. Customizations are all point and click (i.e no programming necessary) and along with the cost and quick deployment advantages of SaaS, the result is a dramatically lower total cost of ownership when compared to other products that require programmers and trained consultants. Giva is a private company headquartered in Santa Clara, California serving delighted customers worldwide.
About Sills Cummis & Gross:
Founded in 1971, Sills Cummis & Gross has established an outstanding global reputation. Our growth has been made possible by a large national client roster and an ever-expanding list of international corporations. The Firm was featured in Chambers USA Guide to America's Leading Lawyers for Business which ranked the Real Estate, Bankruptcy and Health Care practices first in New Jersey and the Corporate, Litigation, and Employment and Labor practices in the top three in the State in the 2010 edition.
On a national level, our lawyers represent companies from Fortune 500 to emerging growth. On an international level, we are frequently called upon and have been focusing on cross-border transactions with non-U.S. companies doing business in the U.S.
PR contact: pr(at)givainc(dot)com or call 408.260.9000
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