Groundbreaking HR Service Puts the Expert in Charge

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A new online HR service called baseforpeople has been launched which aims to revolutionise the way HR expertise is delivered. The developers claim that by working directly with consultants and experts to design their online services, they are breaking the traditional pattern of HR delivery.

Unfortunately, once the coffee cools and the quote arrives, most people start to recognise that all that stuff is not only very expensive but that it needs expertise and training to make it work. The sad truth is that 90% of what are sold as

If you have ever been involved in HR software you might recognise the standard “software” approach that baseforpeople is trying to break: vendors dispatch enthusiastic salespeople to do a slick demo of their package which wows the buyer with it's “must-have” features and extensive client list.

Tony Johnston, product director of baseforpeople outlines what he sees as the issue “Unfortunately, once the coffee cools and the quote arrives, most people start to recognise that all that stuff is not only very expensive but that it needs expertise and training to make it work. The sad truth is that 90% of what are sold as “features” will never get used.”

Tony is confident that his new service will turn this whole world on its head by putting the HR expert “at the heart of things”. Having worked closely with a number of HR people throughout the product's development, his team believes that that the ideal way to improve a service is for the developers to work in tandem with the consultants, rather than in isolation from them.

They claim that this is done in a number of ways. First, the expert is put in the driving seat. Using baseforpeople, a simple online service, they can create and manage self service portals for as many clients as they work with.

The consultant can then quickly choose the self-service options that they want employees and clients to access and then they and the client's administrators can access simple metrics on key activities.

Finally, the online service is designed to be a “no software” zone; the simple interface requires no training and no installation and no hardware is needed. Experts and users require only a user name and password to securely access self-service areas which, it is claimed, “was designed for the technophobe”.

As a result, the designers think that it offers allows experts the chance to deliver software services that are both affordable and simple to manage while maximizing the role of the expert in a way which traditional software never allowed.

According to baseforpeople's Technical Director Tom Hill “By taking care of basic administration and basic gatekeeper services like compliance, file storage, absence management and data storage, baseforpeople allows the HR expert to concentrate on delivering their high-value expertise.” He believes that this is a win-win situation with experts getting the chance to earn money from their service while creating a more positive relationship with their clients.

The service is at an early stage and the designers are still keen to talk to people to help improve the service. Tom says “We took a collaborative approach from the start; by engaging with experts, we knew we could create a better service. We are overwhelmed by the positive reaction this has created and would like it to continue”.

The service is launching officially in the UK in November 2010 and while it plans to go global by early 2011, they are clear that “beta-users” are already welcome.

In the longer term, the designers say user-feedback has suggested that service improvements will include help with smooth on-boarding, integration with other apps and ‘smart workflow’ (whereby HR issues are spotted as they occur).

GREYRIDGE WAS FOUNDED IN 2005 AND SINCE THEN HAS BEEN SUCCESSFULLY DELIVERING BUSINESS ENABLING SERVICES TO HUNDREDS OF SME BUSINESSES.
For a free trial of this product go to Baseforpeople

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