SaaS IT Service Desk solutions are becoming more acceptable within the IT Organization as an effective way to reduce the total cost of ownership, remove the onerous burden of upgrades and accelerate time to implementation
Bedford, MA (Vocus) November 3, 2010
InteQ, a leading provider of On Demand IT Service Management, today announced that it has deployed InfraDesk, an ITIL SaaS Service Desk solution for Kawasaki Motors Corp., U.S.A. Known around the world for its tagline, 'Let the good times roll.™', Kawasaki has become synonymous with powerful, stylish motorcycles for over four decades and is one of the world’s leading marketers of motorcycles, ATVs, personal watercraft, utility vehicles and recreation utility vehicles.
Kawasaki Motors Corp., U.S.A. was driven by a forced upgrade of its previous vendor’s system, necessitating the IT team to find a solution that was flexible, reduced costs and ensured risk-free upgrades without sacrificing IT service management functionality.
“There are thousands of IT organizations faced with a forced upgrade of a legacy IT Service Management (ITSM) tool every year. Most of these enterprises are left with a legacy software solution that is no longer supported or has to be re-implemented which exposes them to implementation risks along with cost implications,” said Santhana Krishnan, Chairman and CEO, InteQ. “By implementing our SaaS solution InfraDesk, we offered Kawasaki Motors Corp., U.S.A. a complete IT service management suite at a very attractive price, no more forced upgrades and eliminated all the risks associated with implementation which none of the legacy tool vendors can offer.”
Cindy Harrison, Office Productivity Supervisor, Kawasaki Motors Corp., U.S.A., said, “Total Cost of Ownership was a key decision criteria and the team wanted a solution that eliminates costly upgrades in the future. InfraDesk was a great fit for us since it offered everything we wanted plus more. Once we made our decision to implement InfraDesk, we were quickly up and running with pre-configured ITIL workflows.”
Kawasaki Motors Corp., U.S.A. team quickly recognized that InfraDesk provided them with the same functionality they were accustomed to including service request, incident and problem, knowledge management, self-service, customer surveys in addition to adding benefits derived due to the SaaS delivery model like easily extending the application to dealers and retailers.
“We recognized significant savings due to the elimination of annual maintenance and professional services fees associated with an on-premise solution. We will no longer face, or pay for, a software upgrade and are ensured of seamless upgrades to InfraDesk without disruption to our daily activities,” said Harrison.
“SaaS IT Service Desk solutions are becoming more acceptable within the IT Organization as an effective way to reduce the total cost of ownership, remove the onerous burden of upgrades and accelerate time to implementation,” David Coyle, Analyst, Gartner. “During software evaluation periods, I am observing more and more companies who have mandated that ‘web-based’ be a requirement and I would attribute that to the user community sharing their positive experiences.”
InteQ has implemented InfraDesk in enterprises and service providers globally enabling IT organizations to benefit from the lowest Total Cost of Ownership (savings up to 70%), fastest to production (up and running in days), easiest to adopt (no customization required) and the most automated (ITIL out-of-the-box). The ITIL service desk application is delivered over the web and is priced based on fixed and concurrent user licenses.
InfraDesk - ITIL SaaS Service Desk
InfraDesk is an ITIL SaaS Service Desk application delivered as a service over the web based on InteQ’s unique ITIL process automation approach and experience. The simple and robust enterprise service desk solution provides the foundation for IT organizations Service Delivery and Operations to ultimately support overall Service Strategy. Through its Software as a Service (SaaS) delivery model, InfraDesk enables large organizations to eliminate costly maintenance upgrades and lengthy implementation cycles commonly associated with traditional on-premise software while providing the affordability to small and medium-sized organizations without sacrificing functionality or flexibility. Since its introduction to the service desk market, InfraDesk has been implemented in organizations globally accelerating value and savings for clients. InfraDesk was also the recipient of the Network Product Guide ‘Best in SaaS’, the American Business Awards ‘Best New SaaS Product’ and the ‘Best of SaaS Showplace’ Award from ThinkStrategies.
InteQ is a leader in On Demand IT Service Management. InteQ has leveraged the IT Infrastructure Library (ITIL) guidelines, Cloud and Web 2.0 technologies to develop a Software-as-a-Service (SaaS) service management solution, InfraDesk that dramatically reduces the total cost of ownership, offers the fastest time to production and the easiest to adopt. Since 1995, InteQ has been helping customers worldwide achieve IT service excellence using a unique solutions portfolio that includes InfraDesk - an ITIL SaaS Service Desk, “itSMF Innovation of the Year” award-winning ITIL online training and ITSM consulting. For more information, visit http://www.inteqnet.com or contact 888.4IT.MGMT.
About Kawasaki Motors Corp., U.S.A.
Kawasaki Motors Corp., U.S.A. (KMC) markets and distributes Kawasaki motorcycles, ATVs, personal watercraft, utility vehicles and recreation utility vehicles through a network of more than 1,475 independent retailers, with an additional 8,000 retailers specializing in Kawasaki power products and general purpose engines. KMC and its affiliates employ nearly 3,300 people in the United States, with 400 of them located at KMC's Irvine, California headquarters. Kawasaki's tagline, "Let the good times roll." is recognized worldwide. The Kawasaki brand has become synonymous with powerful, stylish motorcycles for over four decades. Information about Kawasaki's complete line of recreational products and Kawasaki affiliates can be found on the Internet at http://www.kawasaki.com.
InteQ Corporation, InteQ, InfraDesk and the InteQ logo are registered trademarks of InteQ Corporation. All other product and company names mentioned are used for identification purposes only and may be property of their respective owners.