Charlotte, NC (PRWEB) November 9, 2010
Ed Gagnon, President of Customer Service Solutions, Inc. (http://www.cssamerica.com) has released his second book, Am I GREAT at Customer Service? in hardcover. Am I GREAT at Customer Service? (http://www.amigreatat.com) invites readers to review the 25 qualities of people who are truly GREAT at customer service.
The self-evaluation process in the book allows readers to compare themselves to true “customer service stars.” Gagnon focuses on the attitudes and actions of those great at customer service, and each chapter describes a characteristic of greatness, incorporating funny, interesting, and thought-provoking stories that illustrate the point.
Published by CreateSpace and already available in ebook format via Amazon Kindle and at Smashwords, Am I GREAT at Customer Service? is now available at Amazon in paperback, as well.
Founded in 1998, Customer Service Solutions specializes in customer retention and growth strategies, training, and research services such as mystery shopping and customer satisfaction surveying. Gagnon co-founded CSS and is known for his expertise in customer service and retention strategies as well as his informative and engaging speeches. Call 704-553-7525 for more information.
Edward D. Gagnon, President
Customer Service Solutions, Inc.